Must Have Technical/Functional Skills
•Telecom Expense Management (TEM)
•Telecom Billing Reconciliation & Invoice Validation
•Telecom Inventory & Asset Management
•Carrier / Vendor Management
•Cost Optimization & Financial Analysis
Roles & Responsibilities
•Manage and validate telecom expenses across global voice, data, mobility, WAN, internet, SIP, contact center, and carrier services.
•Review, audit, and reconcile telecom invoices to ensure billing accuracy, contract compliance, and cost optimization across business locations, airport facilities, and corporate offices.
•Identify billing discrepancies, duplicate charges, inactive services, underutilized assets, and cost-saving opportunities while driving expense reduction initiatives.
•Maintain and manage telecom inventory including circuits, mobile devices, DIDs, SIP trunks, broadband services, network connectivity, and telecom assets across the Hertz environment.
•Perform inventory-to-invoice reconciliation to ensure all billed services are accurately reflected within asset repositories and operational records.
•Track and manage service lifecycle activities including provisioning, MACD (Moves, Adds, Changes, Deletes), disconnects, renewals, upgrades, and decommissioning activities.
•Coordinate with telecom carriers, service providers, managed service partners, and vendors to resolve billing disputes, service issues, escalations, and contract-related queries.
•Monitor telecom contracts, renewals, pricing agreements, committed spend obligations, SLAs, and service credit opportunities to ensure financial compliance.
•Prepare telecom spend analysis, cost optimization reports, carrier performance reviews, inventory dashboards, variance reports, and executive-level reporting.
•Support budgeting, forecasting, accrual management, chargeback/showback models, and telecom financial governance processes.
•Maintain telecom asset repositories, CMDB records, contract documentation, billing records, and governance artifacts to support operational accuracy.
•Collaborate with Procurement, Finance, Network Operations, Infrastructure, Security, and Vendor Management teams for end-to-end telecom service management.
•Support internal and external audits, compliance reviews, asset verification activities, and telecom governance initiatives.
•Participate in Incident, Request, Change, Problem, and Service Management processes through ServiceNow while adhering to established SLAs and SLOs.
•Drive telecom cost reduction, vendor rationalization, process standardization, automation o pportunities, and operational efficiency improvements.
•Maintain SOPs, process documentation, reporting templates, knowledge articles, and service records to support consistent service delivery.
•Provide executive insights on telecom spending trends, carrier utilization, contract risks, and optimization opportunities to support business decision-making.
•Support global telecom transformation programs, technology refresh initiatives, and continuous service improvement activities across the Hertz environment
Salary Range-$100,000-$125,000 a year
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TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.a
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
More Information
Application Details
- Organization DetailsTCS / Tata Consultancy Services
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