Job Description
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Basic Qualifications:
BASIC QUALIFICATIONS
- High School Diploma
- Minimum 18 years of age
- Min 3 years of work experience, with at least 2 years in a customer service or a customer-facing role
- International English language proficiency (CEFR C1+)
- Experience with data annotation and taking detailed notes
- Computer usage proficiency
- Friendly, empathetic and customer-focused in every situation
- Strong communication skills with ability to adapt tone and approach based on customer needs
- Experience in high-stakes or emotionally sensitive customer situations, Demonstrated emotional intelligence and sound judgment in customer interactions
- Experience in identifying patterns and partnering with technical and non-technical teams to develop lasting solutions
- Proven ability to resolve customer issues independently using established tools and processes
- Basic AI/ technical knowledge to leverage AI and deliver personalized solutions
- Demonstrated history of achieving and sustaining high customer satisfaction (CSAT) metrics in previous roles
- Experience in e-commerce or technology indus
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals
with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us
with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us
Preferred Qualifications:
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More Information
Application Details
- Organization DetailsAmazon.com Services LLC
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