ServiceNow Technical Lead / Platform Lead
Must Have Technical/Functional Skills
•Strong hands-on experience leading ServiceNow implementations and enhancements across ITSM and CMDB (data model, discovery/alignment, service mapping fundamentals).
•ServiceNow technical leadership: platform standards, application scope strategy, update sets/app repo, code review, and release governance.
•Strong scripting and configuration skills (Business Rules, Script Includes, Client Scripts, Flow Designer/Workflow) with performance-aware design.
•Integration experience (REST/SOAP, integration patterns, authentication, error handling); familiarity with MID Server and enterprise integrations is a plus.
•Experience with ServiceNow upgrade planning, impact assessment, testing strategy, and deployment best practices.
•Functional understanding of telecom domain concepts (OSS/BSS, order management/orchestration, fulfillment, billing) to translate business needs into platform solutions.
•Strong stakeholder management, documentation, and communication skills; able to lead workshops and drive decisions.
•Certifications: CSA, CAD (preferred); CIS-EM or other CIS (good-to-have).
Roles & Responsibilities
•Lead end-to-end delivery for ServiceNow initiatives: requirements discovery, solution design, configuration/development, testing, and deployment.
•Own platform technical design decisions and ensure adherence to ServiceNow best practices, security (ACLs), and performance standards.
•Design and govern integrations and data flows; ensure robust error handling, monitoring hooks, and documentation.
•Plan and execute upgrades/patches: impact analysis, regression testing coordination, release readiness, and change governance.
•Mentor developers/admins, perform technical reviews, and drive reusable patterns, automation, and platform hygiene.
•Partner with operations to ensure smooth production releases and ongoing platform health (basic monitoring/alerts and continuous improvement).
Generic Managerial Skills (if any)
•Own and drive incident communications with cross-functional stakeholders (business, operations, engineering).
•Coordinate across onshore/offshore teams and vendors to restore service quickly and safely.
•Strong prioritization, decision-making under pressure, and continuous-improvement mindset. Bachelor’s degree in computer science/engineering/information systems or similar technical area
TCS Employee Benefits Summary
•Discretionary Annual Incentive.
•Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
•Family Support: Matern al & Parental Leaves.
•Insurance Options: Auto & Home Insurance, Identity Theft Protection.
•Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
•Time Off: Vacation, Time Off, Sick Leave & Holidays.
•Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Salary Range: $100000 - 130000 a year
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More Information
Application Details
- Organization DetailsTCS / Tata Consultancy Services
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