Manager, Emerging Client Collections - Durham, North Carolina, United States of America | IQVIA Job

Manager, Emerging Client Collections

The Manager, Emerging Client Collections is responsible for leading a team of collections specialists focused on IQVIA's emerging and higher-risk customer segments, including BioTech, MedTech, pre-commercial, and other assigned accounts. This role provides oversight of a significant accounts receivable portfolio and is accountable for improving collection effectiveness, protecting cash flow, enhancing forecast accuracy, and proactively identifying customer payment risk early in the collection lifecycle. The position requires strong leadership, sound business judgment, financial discipline, and the ability to balance cash recovery, customer relationships, and business risk in a high-volume environment.

Essential Tasks / Responsibilities

• Lead, coach, and develop a team of collections specialists supporting emerging and higher-risk client accounts.
• Drive collection performance, cash flow protection, aging reduction, and issue resolution across a large, complex portfolio.
• Oversee collection strategy for high-risk accounts, large balances, delayed payments, disputes, and escalations requiring senior-level intervention.
• Monitor portfolio trends, payment behavior, disputes, and forecast risk to proactively identify and mitigate collection challenges.
• Partner with Commercial, Finance, Operations, Billing, and Project Finance teams to resolve issues impacting customer payment and cash realization.
• Support cash forecasting, portfolio reviews, escalation management, and performance reporting to improve visibility and forecast accuracy.
• Drive process improvements, automation opportunities, KPI reporting, and operational discipline to enhance scalability, efficiency, and customer experience.

Required Knowledge, Skills, and Abilities

• Strong knowledge of accounts receivable, collections, cash forecasting, customer payment behavior, and dispute resolution.
• Proven ability to lead teams in a fast-paced, high-volume finance operations environment.
• Strong analytical skills with the ability to assess aging, exposure, payment trends, and collection risk.
• Effective communication and influencing skills with the ability to partner across Finance, Commercial, Operations, Billing, and customer-facing teams.
• Sound business judgment to balance cash recovery, customer relationships, operational needs, and risk management.
• Strong organizational, prioritization, and Microsoft Office skills, including Excel-based reporting, portfolio management, and forecasting tools.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

The potential base pay range for this role, when annualized, is $70,600.00 - $176,400.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.