Aftermarket Service Transformation Domain Consultant - Detroit, MI | TCS Job

Must Have Technical/Functional Skills

•Graduate/Post Graduate in Engineering or Sciences with specialization in Service Planning, Scheduling, field service, product as a service, Statistics, BOM, Catalog building, analytics and automation, Pricing .

•Experience in implementation of PTC SLM Modules, Service Max, IFS, ServiceNow or any SLM packages.

•Digital Enablement of Service Transformation using Big Data, Cloud, Augmented Reality, Artificial Intelligence, Chatbots etc.

•Experience  in outcome centric models preferred

•Strong, 10+ years’ experience and expertise in Service-Centric function, preferably in automotive, heavy equipment, aerospace, industrial manufacturing and energy, resources.  

•Expertise in Servitization, Field Service Management, scheduling, maintenance, repairs, Contracts, Service BOM, MRO, Service Analytics, Depot Repair, Warranty, Service / Aftermarket Parts, AR/VR, IOT and Service System Integration. 

•Supporting and deployment of service / aftermarket management solutions.

•Strong communications and presentation skills are required.  Role will be responsible for communicating with internal and customer teams. Must display ability to extract and define business requirements.  A strong understanding of Business Process Modeling is required.

•Provide leadership to the team that implements the developed solution. 

•70% Client Interaction and 30% Leading Internal Team

•Support solution development with key technologies (Service Max, Zinier, IFS, ServiceNow, Syncron, Techsee, CareAR, PTC SLM, Windchill SIM, Inservice, Servigistics , JDA ,SAP SPM, Oracle, Stibo, Informatica, Riversand etc.) by giving the domain inputs to IT teams.

•Work on pre-sales activities for identifying and converting business consulting and IT implementation opportunities.

Roles & Responsibilities

•Lead teams in consulting and implementation projects

•Identify opportunities through business connects with clients and relationships in TCS ecosystem

•Lead RFP responses and contribute

•Track emerging business models and trends for its applicability in manufacturing. 

•Build connects with analysts, speak jointly with customers in key Industry forums and publish thought leadership articles

Generic Managerial Skills, If any

• Excellent Communication skills

•Presentation skills

•Good working relationships in a team

Salary Range : $120,000 to $140,000 Per Annum

TCS Employee Benefits Summary:

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.