Roles & Responsibilities
· Monitor scheduled jobs, batch processes, alerts, and operational dashboards to ensure smooth execution and timely completion.
· Track job failures, delays, system alerts, and incidents; perform first-level analysis and initiate appropriate escalation procedures.
· Engage and coordinate with multiple teams, including application support, infrastructure, operations, business, and vendor teams, to drive deliverables to closure.
· Maintain clear and timely communication with stakeholders regarding job status, incidents, delays, risks, and resolution progress.
· Document incidents, actions taken, job status updates, and shift handover notes accurately and consistently.
· Follow defined standard operating procedures, escalation matrices, and incident management processes.
· Support daily operational reporting, status tracking, and management updates related to job monitoring and deliverables.
· Identify recurring issues and collaborate with relevant teams to support root cause analysis and process improvement.
· Ensure smooth shift transitions by providing complete and accurate handover information to the next shift or support team.
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Salary Range: $90,000-$120,000 a year
More Information
Application Details
- Organization DetailsTCS / Tata Consultancy Services
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