Must Have Technical/Functional Skills
- Strong communication and stakeholder engagement skills — ability to present complex solutions clearly to executives and technical teams.
- Proven hands-on experience with:
- ITIS – CMDB, Incident, Problem, Change, Knowledge, Request Management.
- ITOM – Discovery, Event Management, Service Mapping, CMDB integrations.
- HRSD – Case and Knowledge Management, Employee Center, Lifecycle Events.
- GRC – Policy and Compliance, Risk Management, Audit, and Vendor Risk modules.
- Deep understanding of ServiceNow data models, scripting (Glide, JavaScript), Flow Designer, IntegrationHub, and API integrations.
- Familiarity with CSDM (Common Service Data Model) and its alignment with ITOM/CMDB design.
- Experience integrating ServiceNow with enterprise tools such as Azure AD, Workday, Splunk, and monitoring platforms.
Roles & Responsibilities
- Architect and design end-to-end ServiceNow solutions across ITIS, ITOM, HRSD, and GRC modules.
- Lead technical governance, ensuring adherence to best practices, platform security, and performance standards.
- Collaborate with business process owners, enterprise architects, and developers to design and implement integrated workflows.
- Guide and mentor development teams on customizations, integrations, and platform upgrades.
- Establish and enforce coding, configuration, and design standards within ServiceNow.
- Conduct design reviews and ensure technical alignment across all implementations.
- Participate in stakeholder discussions and effectively communicate architectural decisions to both technical and non-technical audiences.
- Stay current with ServiceNow releases and recommend adoption of new features to improve service delivery.
- Discretionary Annual Incentive.
- Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
- Family Support: Maternal & Parental Leaves.
- Insurance Options: Aut& Home Insurance, Identity Theft Protection.
- Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
- Time Off: Vacation, Time Off, Sick Leave & Holidays.
- Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
#LI-KR3
Salary Range-$110,000-$140,000 a year
More Information
Application Details
- Organization DetailsTCS / Tata Consultancy Services
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