Must Have Technical/Functional Skills
• Experience working with Tonkean Platform administration and support.
•Understanding of workflow automation and process orchestration concepts.
•Experience with REST APIs, JSON, and integration troubleshooting.
•Knowledge of SAP, Coupa, ServiceNow, Salesforce, Workday, or similar enterprise applications.
•Familiarity with Microsoft Teams, Outlook, and collaboration platforms.
•Strong incident management and problem-solving skills.
•Knowledge of Agile methodology and ITIL processes.
Roles & Responsibilities
•Provide L1/L2/L3 support for Tonkean applications and workflows.
•Monitor Tonkean solutions, modules, workflows, and integrations.
•Troubleshoot issues related to process execution, notifications, forms, APIs, and integrations.
•Analyze incidents, identify root causes, and implement permanent fixes.
•Support business users during UAT, production deployments, and hypercare phases.
•Maintain workflow documentation, knowledge articles, and SOPs.
•Configure and enhance Tonkean modules, intake forms, approval workflows, and dashboards.
•Coordinate with business teams, SAP teams, Coupa teams, and external vendors for issue resolution.
•Manage user access, security roles, and governance controls.
•Perform release validation and production migration support.
Generic Managerial Skills, If any
• Strong analytical and problem-solving skills
•Multi-tasking ability with limited supervision
•Mentoring capabilities
•Quick learner and self-starter
•Excellent customer service, interpersonal, communication and team collaboration skills
•Able to understand and adhere to change management procedures and internal guidelines.
Salary Range: $140,000 -$180,000 year
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
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More Information
Application Details
- Organization DetailsTCS / Tata Consultancy Services
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