Junior Patient Support Coordinator - Jakarta, Indonesia | IQVIA Job

​Role Overview

• Support daily PAP operations and transaction flow
• Ensure execution aligns with SOP, timeline, and data accuracy
• Handle communication with patients, doctors, pharmacies, and distributors
• To maintain constant and direct communication with Program Manager.
• Monitor patient schedule, escalate discrepancies and support issue resolution.
• Respond promptly to queries
• Verifies patient registration details
• Verifies patient invoices/receipts
• Verifies patient prescription
• Follow up patient to check medication dispensing & receipts
• Update and maintain internal databases
• Provide operational support as directed by stakeholders.

Qualifications

• Education: Preferably health-related (Nursing, Pharmacy, Public Health), open to others with relevant experience
• Experience: Fresh graduate or 0–2 years (healthcare ops, pharma support, customer service, admin)
• Skills:
  • Strong communication
  • Detail-oriented & organized
  • Ability to learn new information quickly
  • Able to manage multiple tasks in a fast-paced environment
  • Basic computer skills (Outlook, Word, Excel)
  • Able to establish and maintain effective working relationships with coworkers, internal and external stakeholder

#LI-CES
#LI-PK1
#LI-DNP

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.