Onboarding Experience and Journey Lead - Irvine, CA | TCS Job

Workday – Onboarding Experience and Journey Lead

Must Have Technical/Functional Skills

•8–12+ years of experience in:

•HR Technology

•Workday (Core HR / Onboarding)

•Experience design / journey transformation

•Strong, hands-on understanding of:

•Workday business processes and onboarding capabilities

•Experience in:

•Journey mapping and service design

•Cross-functional program delivery

•Ability to balance:

•Experience design vision

•Platform constraints and technical feasibility

•Strong facilitation and stakeholder engagement skills

Role Summary

We are seeking a Workday Onboarding Experience & Journey Lead to reimagine and elevate the end-to-end onboarding experience across our HR technology ecosystem.

This role is focused on transforming onboarding from a set of disconnected processes into a seamless, intuitive, and high-impact employee journey. The individual will combine deep Workday knowledge, experience design thinking, and cross-functional collaboration to identify friction points, redesign workflows, and deliver a significantly improved onboarding experience.

This is not a traditional UX design role. It is a journey-led, product-oriented role focused on experience transformation within the realities of Workday and integrated systems.

Key Responsibilities

Onboarding Journey Ownership

•Lead the redesign of the end-to-end onboarding journey:

•Offer acceptance → Pre-boarding → Day 1 → First 90 days

•Map current-state vs future-state experiences across:

•Employee

•Hiring manager

•HR / operations

•Identify key moments that matter and define target experience outcomes

•________________________________________

Experience Design within Workday

•Translate experience vision into Workday-enabled solutions

•Work deeply within:

•Workday onboarding frameworks

•Business process configurations

•Notifications, tasks, and workflows

•Ensure experience design is practical, scalable, and aligned with platform capabilities

•________________________________________

Friction Identification & Simplification

•Diagnose pain points such as:

•Too many steps / handoffs

•Lack of clarity for new hires

•Redundant or manual processes

•Poor manager enablement

•Simplify workflows and eliminate unnecessary complexity

•Drive automation-first and self-service-first thinking

•________________________________________

Cross-Functional Experience Design

•Collaborate across:

•Recruiting (handoff from TA to onboarding)

•Core HR

•IT provisioning

•Learning / compliance

•Payroll / benefits (where applicable)

•Ensure onboarding is not siloed but connected across systems and teams

•________________________________________

Digital Experience & Integration Thinking

•Design how onboarding experience surfaces across:

•Workday (core system)

•HR Assist / chatbot layer (if applicable)

•Email / notifications / manager tools

•Ensure a consistent and cohesive experience layer, even across multiple systems

•________________________________________

Prototyping & Iteration

•Create:

•Journey maps

•Experience blueprints

•Low-fidelity prototypes (flows, interactions)

•Run working sessions with stakeholders to iterate on solutions quickly

•Validate designs with real user feedback where possible

•________________________________________

Measurement & Continuous Improvement

•Define success metrics such as:

•New hire experience score

•Time-to-productivity

•Task completion rates

•Manager satisfaction

•Establish a continuous improvement loop for onboarding

Salary Range- $120,000-$150,000 a year