Must Have Technical/Functional Skills
Desktop support
Incident and SLA management
SCCM/Intune
Roles & Responsibilities
Hands-on expert responsible for the day-to-day operations of end-user technology|
Provide Tier 2/3 deskside support.
Ensure the reliability of Windows/macOS devices| manage imaging/deployment (SCCM/Intune)| and act as the escalation
Ticket Management: Oversee ticket queues to ensure SLA compliance.
Process Documentation: Create and update Standard Operating Procedures (SOPs) and Knowledge Articles (KAs).
Onsite Support & PC Tech (Hardware/Deskside Tasks) Hardware Maintenance: Install| troubleshoot| and repair laptops| desktops| printers| and peripherals.
Base Salary Range : $90,000 to $100,000 Per Annum
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
More Information
Application Details
- Organization DetailsTCS / Tata Consultancy Services
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