MI Ops Specialist 1 - Mexico City, Mexico | IQVIA Job

Job Overview

The Medical Information Case Processor responsibilities include receiving and documenting incoming telephone calls or emails from investigative sites or other sources reporting Lifecycle Safety Data.

This is a trilingual role requiring fluency in English, Spanish, and French.

Responsibilities include:
• Medical Information Case processor responsibilities include receiving and documenting incoming calls, chats, and emails from external customers such as patients and/or healthcare providers) and responding to their enquiries about products. Summarizing these reports based on information identified as vital to the project
• Disseminate clear, accurate information to healthcare professionals and patients based on the approved call scripts and/or other approved resources related to the use of client products
• Creating Adverse Event and Product Quality Complaint reports requiring concise data entry covering everything from patient symptoms, admission and results – this will include medical terminology, writing narratives, generating case queries.
• Clarify, investigate and capture adverse event and product quality information

Essential Functions
• Process Safety data according to applicable regulations, guidelines, Standard Operating procedures (SOPs) and project requirements.
• To perform Pharmacovigilance activities per project requirement including but not limited to, collecting and tracking incoming - Adverse Events(AE)/endpoint information
• Ensure to meet quality standards per project requirements.
• To demonstrate problem solving capabilities.

​Qualifications

• Bachelor’s degree in Life sciences or a related field (mandatory)

• Fluency in English and French (mandatory) (will be evaluated)

• Up to 3 years of previous clinical experience (desirable)

• 1 year of pharmacovigilance experience will be highly valued (desirable)