Mortgage Payment Processor - Chennai, India | U.S. Bank Job

At U.S. Bancorp India, we’re on a journey to do our best. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bancorp India gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

• Performs inline QC reviews within the mortgage servicing Cash function. Validates processor work against established procedures, identifies and classifies defects, and documents decisions with clear rationale. Maintains consistent output in a high volume, process driven environment

• Responsibilities include evaluating rebuttals, communicating outcomes, and escalating ambiguous or high-risk items. Top performers may be selected for advanced process responsibilities

Key Responsibilities

• Conduct QC reviews across mortgage Cash processes
• Validate work against procedures and quality standards
• Classify defects (pass/fail) per defined criteria
• Document findings and decision rationale clearly
• Review and resolve rebuttals
• Maintain productivity and accuracy in a high-volume workflow
• Communicate via Microsoft Teams with peers and leadership
• Escalate risks, exceptions, and unclear scenarios
• Apply procedures consistently with independent judgment

Basic Qualifications

• Bachelor’s degree, or equivalent work experience
• Typically Two to Three years of relevant experience in Operational Activities
• Strong Proficiency in Microsoft Office tools including MS Excel, MS Word, Outlook and MS Teams
 

Work Mode: 5 Days in Office 
Shift Timing: 7:30 PM to 4:30 AM 
Location: Chennai

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Posting may be closed earlier due to high volume of applicants.

This is an U.S. Bancorp India posting. U.S. Bancorp India is a part of the U.S. Bank family.