The Mortgages department is a part of the Retail Lending business of the bank and offers Asha Home Loans to all segments including affordable segment of customers Pan India.
About the Role:
This role is responsible for achieving business goals within laid down compliance norms through adoption of transformation within Asha Home Loan business.
Details of the Role:
Department
Retail Lending
Grade
AM/DM/M
Sub-Department
Retail Lending- ASHA Home Loan - Branch
Reporting (Business)
M/SM/AVP
Location
Pan India
Reporting (Matrix)
Key Responsibilities:
Business Goals and Profitability
Meet assigned disbursement targets by sourcing Asha home loan business through designated branches.
Ensure daily follow-up and engagement with branch staff to generate quality leads.
Create and convert the prospects for cross selling opportunities.
Sales and Channel Development
Support branch teams with product knowledge, sales pitches, and application processing.
Conduct regular visits and huddles with branch staff to improve lead conversion.
Compliance and Risk Management
Ensure accurate documentation and eligibility checks as per process guidelines.
Adhere to internal and regulatory compliance requirements.
Customer Experience
Engage with customers referred by branches to ensure prompt service and resolution.
Facilitate smooth onboarding and address queries during the application process.
Digital Adoption and Innovation
Ensure use of Siddhi, MLP, Omega, and SFDC tools for lead tracking and conversion.
Qualifications:
Graduation/post-graduation from a recognized institute
2+ sales experience (secured products preferred) with at least 0-2 years in Home Loan and LAP (preferably affordable housing loans).
Role Proficiencies:
Strong sales orientation
Proficiency in managing complex client relationships, diverse stakeholders
Capability to handle pressure and meet deadlines
Skill in managing large, geographically spread team; coaching and mentoring team members
Competence in managing within a dynamic, priority-setting environment
Strong risk and compliance mindset
Adept at communication and interpersonal skills
Job Skills: Refer to the Job Description Experience Required: 2-4 Yrs
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