Assistant Store Manager Operations (Assistant Head Coach) - NEW NIKE LONDON FLAGSHIP - LONDON OFFICE | Nike Job

As an Assistant Head Coach, Operations, you are:

• Building, leading, and developing a high-performing and diverse operations team while fostering an inclusive, collaborative, and consumer-focused environment.
• Driving operational excellence across the store, ensuring efficient execution of daily processes that support commercial success and an exceptional consumer experience.
• Managing labor planning, operational routines, and productivity to achieve business goals while maximizing efficiency and service standards.
• Owning the end-to-end product journey within the store, including receiving, inventory accuracy, replenishment, stock management, order fulfillment, and RTV (Return to Vendor) processes.
• Leading omnichannel operations, ensuring seamless execution of services such as Ship-from-Store, Click & Collect (BOPIS), digital fulfillment, and inventory visibility.
• Leveraging data, reporting, and operational insights to identify opportunities, solve complex business challenges, and drive continuous improvement across store operations.
• Supporting the implementation of NIKE's strategic priorities, including sustainability initiatives, membership growth, digital services, and operational innovation.
• Partnering with store leadership to optimize resources, streamline processes, and deliver a premium consumer experience through efficient operations.
• Demonstrating expertise in loss prevention, cash handling, compliance, and risk management practices to protect NIKE’s people, products, and assets.
• Ensuring all operational activities align with NIKE standards, policies, and safety guidelines.
• Building strong partnerships with business partners across stores, districts, and headquarters to drive operational consistency and best-practice sharing.
• Communicating complex operational information clearly and effectively to teammates, leaders, and cross-functional stakeholders.
• Leading by example through coaching, mentoring, and developing future operations leaders while creating a culture of accountability, agility, and teamwork.

What you get: 

• Attractive salary that evolves with the market and experience. 

• Opportunity on receiving monthly bonus payments.  

• Attractive online and in-store employee discounts. 

• Attractive Benefits Package, Pension & Share scheme. 

• Exciting development and career opportunities.

• Regular training on leadership, sales and products. 

• A dynamic and motivating environment which values Diversity, Equity & Inclusion (DE&I).

• Staff dress to represent NIKE and foster our team spirit.

• Access to sports activities.

• Opportunities to participate in unique NIKE moments. 
   

What you bring: 

• A passion for NIKE and/or love of sport.

• Some experience in retail and/or leadership positions.  

• Very good command of English language (written and spoken).

• Experience and competency in serving exceptional consumer service.

• Ability to coach and develop a strong team.  

• Strong focus on communication.

• Flexibility to work in shifts and on weekends.
   

Qualifications:

• Extensive retail experience including experience in management.

• Enthusiasm and passion about sports and / or sports fashion.

• Availability to work evenings and weekends

Watch this video to find out about the atmosphere in our stores and learn more about our store traditions. 

Did we arouse your interest and do you want to support us on our mission “To bring inspiration and innovation to every athlete in the world.”? Apply now, easy way online. We are waiting for you!