Application Support Engineer - Bengaluru, BDC7C | Accenture Job

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Ansible on Microsoft Azure
Good to have skills : Linux Operations
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Infra Tech Support Practitioner, a typical day involves delivering continuous technical assistance and upkeep for both production and development environments. This role requires managing and supporting configured services across multiple platforms, ensuring smooth operation within established processes and models. The practitioner addresses hardware and software issues at the operating system level, spanning server and network components, while providing remote and onsite support. Daily activities include handling first and second level troubleshooting tasks, resolving technical challenges, and maintaining system stability to support business operations effectively.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to ensure seamless integration and operation of technology solutions.
- Document technical procedures and solutions to support knowledge sharing within the team.
- Assist in monitoring system performance and proactively identify potential issues to minimize downtime.
- Support junior team members by sharing knowledge and providing guidance on technical challenges.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Ansible on Microsoft Azure.
- Good To Have Skills: Experience with Linux Operations.
- Strong understanding of automation and configuration management principles.
- Familiarity with cloud infrastructure and deployment models.
- Ability to troubleshoot and resolve issues related to operating systems and network components.
- Experience in managing and maintaining server environments and software solutions.

Additional Information:
- The candidate should have minimum 2 years of experience in Ansible on Microsoft Azure.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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