Associate Director Ambulatory Services/Clinic Operations - MUSC Health Lancaster Medical Center | MUSC Job

Job Description Summary

Associate Director of Ambulatory Services and Clinic Operations. Oversee multiple clinics and managers within the division, supporting operations, financials, new initiatives and projects.

Entity

MUSC Community Physicians (MCP)

Worker Type

Employee

Worker Sub-Type​

Regular

Cost Center

CC001843 MCP - Lancaster-Administration

Pay Rate Type

Salary

Pay Grade

Health-34

Scheduled Weekly Hours

40

Work Shift

Job Description

Job Summary: Associate Director provides oversite of a physician practice office(s).

• Work with managers and physicians to provide information relative to the physician practice’s financial and operational performance, including monthly review of scorecards, compliance/safety issues, and financials.
• Assist with recruitment and onboarding of new providers and managers.
• Ensure overall compliance and safety practices for the clinic (internal MUSC, COLA, DHEC, OSHA, etc)
• Provide pertinent reporting from Epic and MUSC data management systems to manage efficient business processes (collecting co-pays, referrals, overall key clinic metrics).
• Identify opportunities for improvement within sites and works towards resolution within designated time frames.
• Transition policies and procedures with any operational changes or initiatives.
• Lead new initiatives and implementation as directed by leadership as new programs arise.
• Manage a team of managers and keep track of employees’ time, schedule and performance.  
• Market and promote practices to surrounding communities through collaboration with marketing and participation with health fairs and community events.
• Transition of practices to new medical office space with growth as needed.
• Act as a liaison to the hospitals..
• Provide lead support for patient engagement and service recovery as needed.
• Other duties as assigned.

 

Office Hours 8:00am-5:00PM M-F

Primary Location- Each market as needed

 

Job Duties: Supervision of management staff/Policy and Procedure implementation and management/evaluation and feedback/Financial oversite and responsibility of multiple locations and service lines. Process improvement in all operations/ help manage difficult provider situations/ Analyzing trends, key metrics and stats as assigned. Presenting to executive level and working within all aspects of the hospital and clinics. Cross collaboration with multiple departments within the division and system to optimize operational excellence, particularly OR and clinic interface.

 

Preferred Experience & Additional Skills: Practice Management, basic computer skills including Microsoft Office suite, Power Point, customer service, problem solving and conflict resolution, high level of emotional intelligence, multi-tasking ability, operations finances, must be a people person.

 

Additional Job Description

Benefits:

Physical Requirements

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

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