COMPLETE Manager, Investigations, Catalog Discovery Trust - Pasay City

Job Description

Amazon strives to be the world’s most customer-centric company, where customers can find and discover anything that they might want to buy online. Originally known as a bookseller, we have dramatically expanded our range over the years to offer everything from DVD’s to MP3’s, Toys to Tools, Clothing to Computers and so much more.

Catalog Discovery Trust (CDT) Operations safeguards the Amazon marketplace by ensuring the catalog is free of abuse. We achieve this through proactively detecting and remediating catalog listings with policy risks or abuse and through investigating reports of abuse from Customers, Selling Partners and Brands to take corrective actions.
Our vision is to ensure that every Customer, Brand and Selling Partner (SP) are protected from bad actors and their concerns are resolved real-time. Our mission is to make quick and accurate decisions that exceed the expectations of our Customers, Brands and SPs while protecting them from bad actors. We deliver at scale through technology and expert human judgement. We drive down costs by selectively and efficiently using human judgement where technology is not able to automate. We do all this while ensuring a culture of learning and development that is fun to be a part of.

Key job responsibilities
· Plan, direct and organize the day-to-day operation of a global Fraud OperationsTeam across our multiple marketplaces.
· Ensure that all productivity, quality standards and service level agreements are met through effective monitoring, coaching, counseling and training.
· Formulate and recommend practices to increase the effectiveness and efficiency of the department.
· Develop a strong working knowledge of our systems, policies, procedures and products to ensure that the department complies with our internal and external policies, procedures and regulatory requirements.
· Develop and execute strategies to support our culture of continuous improvement and assist the delivery of products and services to meet our customer and business needs.
· Ensure that effective development plans are in place for each team member and that these provide a balance between supporting both individual and business goals and objectives.
· Develop employees and their skill sets to expand the team capabilities and provide growth opportunities for future Amazon leaders.
· Establish strong working relationships with key stakeholders across the business and support the development of global improvement initiatives.
· Provide an open door approach to supporting team requirements and ensure that regular communication sessions / team meetings are in place to positively support our raise the bar philosophy.
BASIC QUALIFICATIONS

· Extensive people management abilities with significant experience in directly line managing employees in a management position
· Substantial project, planning, change and time management capabilities.
· Must possess exceptional and demonstrable operational, managerial, analytical, communication and interpersonal skills.
· Advanced working knowledge of MS Office required (esp. MS Excel).
· Must be a self-motivated individual with good attention to detail, commercial awareness with good judgement, ownership, and decision making skills.
· Have the ability to drive, motivate and develop leaders of large teams.
PREFERRED QUALIFICATIONS

· Experience working with fraud or in the financial risk management domain preferred but not required
· A bachelor’s degree is desired but not essential
· LEAN or Six-sigma Certification

We are open to hiring candidates to work out of one of the following locations:

Pasay City, PHL

Basic Qualifications:

· Minimum 1-3 years people management experience

· High communication skills in English

· Proven operational, managerial, analytical and interpersonal skills
· Knowledge on process improvement and quality measures
· Strong attention to detail and organizational skills
· Schedule flexibility

Preferred Qualifications:

Equivalent and relevant work experience considered
Ability to function in an ambiguous, fast paced work environment
Strong interpersonal, verbal (speaking, listening, interpretation) and written communication skills desired
· Advanced working knowledge of MS Office (esp. MS Excel) suite of products skills