COMPLETE Data Analyst

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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Description:
Trusted business data is the foundation for Salesforce to know our customers, meet our business goals, and innovate with intelligence and AI capabilities. This role will support our Global Go-to-Market Data Strategy and will understand processes and policies that impact our customer data quality. The Data Analyst will analyze the root cause of data quality issues and frame recommendations to improve and scale Salesforce’s data quality.

This role must understand the impact and value of data quality across the business. This individual must excel in data analysis and problem-solving, and have the ability to draw insights from data and clearly communicate their findings. They must act independently and be able to own the analysis, recommendations, and impacts of assigned projects. This person must also be able to be successful in an unstructured, geographically distributed, team-oriented environment.

Our ideal candidate will have experience working with large, complex data sets, have exceptional analytical skills, and excel in solving abstract problems. The candidate must be comfortable spending hours analyzing data sets in order to recognize trends and must enjoy finding patterns in data. The right candidate should be able to think of out-of-the-box approaches to solving business problems as no two problems are the same. The individual must demonstrate an ability to be a self-starter and be prepared to roll their sleeves up to get the job done! Our team moves fast, so the ideal candidate will know how to ask the right questions to get help and remove roadblocks.

Responsibilities:

• Execute strategic data quality initiatives
• Perform data analysis using SQL, Excel, Salesforce Reports, Einstein Analytics, Tableau, Business Objects
• Investigate data problems and perform deep-dive analyses to help guide recommendations. This includes having the ability to analyze third-party data against internal data to determine the potential success of data enhancement projects. You must be able to identify areas where data is helpful vs not and be able to summarize trends and the root cause of any issues.
• Iterate with data vendors to support the development of data classifiers to help automate and scale data quality processes.
• Provide best practices and support to business leaders with respect to data quality improvements and automation
• Understand business processes, the flow of data within and between processes, and recommend process improvements for better data quality and effectiveness
• Create documentation for multi-stakeholder alignment. Creatively manage and clear ambiguity.
• Summarize complex analysis in simple story-telling slides which makes it easier for stakeholders to understand the approach.
• Create UAT test plans; participate in testing; report on and propose solutions for pass/fail test cases
• Design solutions with an automation mindset. Closely partner with the engineering team to automate the proposed solution.

Required skills & experience:

• 2+ years of data analyst experience
• Advanced knowledge of Excel or similar tool
• Advance SQL experience required (preferable Oracle or Postgres or Snowflake)
• Tableau and Tableau CRM experience
• Flexibility to work across multiple time zones

Preferred skills:

• Bachelor’s Degree in Computer Science / Business / Mathematics or similar field
• The ability to analyze, model, and interpret data
• Ability to multi-task while managing deadlines, ability to perform well under pressure, and ability to work independently
• Ability to work across multiple teams and build relationships to understand business operational process complexities
• Strong communication skills, both verbal and written
• Ability to proactively QA your own work to ensure quality standards and requirements are met
• Ability to identify & communicate road blocks proactively
• Attention to Detail: hashtag (#) your favorite Excel formula somewhere on your resume.
• Salesforce Certified Administrator
• Salesforce object model & SOQL experience preferred
• Experience querying in an Enterprise Data Warehouse
• Project Management experience

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