COMPLETE Technical Support Engineer- Networking/Linux/Cloud

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Job Category

Customer Success

 

Job Details

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Job Details:

You will provide technical support for MuleSoft Anypoint Platform (Cloud and On-Premise) customers. The Linux Support Engineer brings a deep understanding of Internet technologies, networking, systems engineering, Cloud, and security to the team, helping our customers to securely extend and connect their data centres to the Anypoint Platform cloud, or deploy the Anypoint Platform platform in their data centre.

In this role you will:

• Help customers with challenging complex technical issues and quickly learn new technologies. The main area of focus would be: Networking, IPSec Tunnels, Identity Management, Containers, and Cloud Platforms

• Directly engage with DevOps, engineering, and product to triage and provide quantified feedback to help and improve our products

• Drive outstanding customer experience

• Promote knowledge sharing in the team, by contributing to the knowledge base, blogs, and brown bag lunches

• Help improve and optimize support processes, and build support tools for our customers and internal teams

• Engage with other cross-functional teams to review and improve customer engagement with MuleSoft Support and products

• Help maintain MuleSoft Support as a differentiator

• Be part of the best team in the business and make it even better

Role Requirements

• Excellent written and verbal communication skills.

• Proven analysis, troubleshooting and problem-solving skills.

• Ability to effectively prioritize and escalate customer issues.

• Bachelor's degree in computer science or equivalent experience

• 4+ years of demonstrated expertise in implementing, and supporting Enterprise-grade technical systems and networking solutions meeting complex business requirements

• Extensive experience with Internet technologies and protocols like TCP/IP, VPN/IPSec, SSL/TLS and HTTP

• Hands-on experience with public and private cloud services, such as AWS, Openstack, VMWare, and Pivotal Cloud Foundry as well as proxies, load balancers and networking devices

• Deep knowledge of Linux fundamentals

• Design, development and operations experience with highly-available, scalable, and fault-tolerant systems

• Excellent written and verbal communication skills and strong cognitive ability especially with respect to understanding, documenting, and describing complex technical subjects

• Industry-relevant experience.

We operate 24x7 which can involve working during one of the below shifts (not limited to- shift timing can change) - AMER hours (Eastern Standard Time - 5.30 PM/6.30 PM IST or Pacific Standard Time – 9 PM/10 PM IST onwards depending on Day Light Savings Time) EMEA hours – 12:00 PM/1 PM/2 PM IST onwards depending on Day Light Savings Time APAC hours – 5.30 AM IST onwards. Work hours can change depending on Business requirements.

Preferred Requirements

• 4+ years of demonstrated expertise in implementing, and supporting Enterprise-grade technical systems and networking solutions involving cloud providers such as AWS, Azure, GCP

• Experience in troubleshooting container and container management technologies such as Docker / Kubernetes.

 

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