COMPLETE Sr. Director, Product & Portfolio Management (CoE)

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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Business Technology blazes the trail of enterprise IT. We own more than the traditional IT components with a heavy focus on working closely with our business partners for outstanding outcomes. Our goal is to deliver technology that is centered around our business values and our collective success. We lead the world’s foremost Salesforce implementation and enable our distributed team of 70,000+ to do their best work by using our platform!

About the Role:
Salesforce is seeking an experienced Senior Director to lead our Human-Centered Product Portfolio combined Center of Excellence (COE) through defining, building, and implementing a lean Product and Portfolio solution. An ideal candidate has a solid background in Agile Product Management, User Experience, and Product Portfolio Management methodologies. A candidate should have experience with updating and driving new organizational strategy, and be an agent of change to ensure that Product & Portfolio standards are embedded into our culture. The abilities to form positive, lasting relationships with collaborators, proactively manage risk, take ongoing constructive feedback, and commission hard-working teams are essential in this role!

This Product Leader is an innovator for Product Strategy and Operations Maturity, driving teams to mature by drawing on industry standard methodologies, previous experience, and alignment with corporate strategy. They are an enthusiast of Design Thinking methodologies and practices, and apply all subject areas across their strategic process. This professional will be part of the COE leadership team and leads strategic planning of the BT Product Portfolio and communicating to our business and product teams and CIO leadership. This is a unique opportunity to lead change and transformation for a large IT organization in the midst of a shift to agile and product-based operating model, and positively impact the working lives of our team members as we simplify our processes and drive ownership and accountability across the organization.

In office expectations (Dallas, TX, Indianapolis, IN or Atlanta, GA) are 10 days/a quarter to support customers and/or collaborate with their teams. This is not a remote opportunity.

Responsibilities:

• Drive Product Management Maturity, process standardization, and continued transformation across 400+ teams in BT through a team of embedded Product Management coaches and COE enablement strategy

• Establish a vision and lead a large-scale transformation from traditional Project Portfolio Management to Product Portfolio Management applying Lean Portfolio Management methodologies within an Agile technology organization

• Convert and standardize Design COE services with the Director of Design Excellence reporting directly into you

• Define effective product and portfolio management processes, structure, roles, responsibilities, finance processes and delivery methods for successful execution of business objectives

• Provide support to critical initiatives in the way of oversight and alignment to established standard processes. Quality check teams for alignment and champion an environment accountability

• Lead business and IT executives in tracking critical success factors and identifying business value across the product portfolio using a standard method for prioritization and value recognition throughout the lifecycle of development

• Demonstrate thought leadership for Portfolio and Product development and optimization

• Partner with Finance Business Partners to shift budget and finance processes towards an agile scalable long-term solution while successfully hitting finance metrics and targets

• Partner closely with Product, Engineering, Enterprise Operations, and Architecture leadership to drive process definition for portfolio prioritization and budgeting

• Rally the multi-functional teams that span over multiple time zones and function in a variety of agile methodologies to hold teams and individuals accountable for adhering to standard and defined processes

Required Qualifications

• 8+ years in agile product management or related experience

• Prior product management experience leading sophisticated Product Lines with high-visibility customers and collaborators

• Experience managing Profit and Loss and team-specific budgets

• Successfully led enterprise level multi-functional ground-breaking programs with specific examples of business results achieved

• Agile methodology and/or Scaled Agile certifications

• Experience in teaming with Design, Architects, Engineering, and Program functions in complex deliveries and roadmap alignment, leading data-driven prioritization processes, and maintaining a strategic roadmap

• Experience driving strategy, operational excellence and process improvements across multiple collaborator groups

• A related technical degree required

Skills

• Ability to work well in multi-functional, highly collaborative, and team oriented approach to problem solving

• Excellent written, presentation and design skills along with the finesse to communicate business insights effectively across the company, including executives

• Can work in a highly ambiguous and fast-paced environment

Additional Preferred Qualifications

• Experience in a large IT or product company

• Design Thinking education and certifications

• Salesforce background a plus or clear knowledge of our business, strategy, values, and products

• Deep understanding of how to work directly with a large number of multi-functional collaborators and unifying direction using influence and partnership

• Highly ambitious, flexible, and innovative with a demonstrated bias for action and growing in a matrixed, hub-and-spoke model environment

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