COMPLETE Training Content Developer - Western Canada CIC

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities
IBM Consulting helps our clients fundamentally redesign experiences to create new sources of value, digitally reinvent their operations for great efficiency and transform their entire enterprises through cognitive. We invite you to consider joining IBM's global reach, outcome-focused methodologies, domain skills and deep industry expertise that are helping transform the way we live and work.

IBM's state-of-the-art Client Innovation Centre (CIC) is the first of its kind in Canada. The Western Canada CIC weaves together IBM’s business insights and industry-leading software portfolio and is ideally suited for any client that needs flexible access to emerging or niche skills that may not be cost effective to grow internally.

In addition, our focus on our team is unparalleled as demonstrated by the following:

• The CIC is one of IBM’s highest performing delivery centres worldwide –for retention, client satisfaction and utilization. Our employees are empowered to stay and grow within IBM.
• We are very focused on continuous skill development –staff training is one of the largest Centre investments. Employees are immersed in a culture of learning and constant growth.
• Investment in key partnership with universities, government and private sector groups which has resulted in IBM having a key influencing role to invigorate Calgary’s technology sector

We are looking for a training developer to supervise and collaborate on all aspects of talent development through the design and development of ERP (SAP, Oracle, Workday, Salesforce, etc.) and non-ERP training (tools, standards, templates, curricula) The training content developer is proficient in all aspects of training delivery, including support activities (Hypercare).

Main role and responsibilities:

• Analyze customer training needs
• Collect the documentation and information necessary to develop training materials
• Develop a customized training material, understand business processes, general skills training materials, instructor/participant guides; workbooks, work aids, simulations.
• Validate training materials with functional team leaders and client SMEs
• Work with the functional team to determine exercise data requirements in the training environment
• Support set-up of a training environment by identifying data requirements
• Participate in training the Trainers
• Identify updates of necessary training and support materials
• Provide end-user training, if necessary
• Support other training activities as required
• Monitor completed and future training courses
• Keep program leaders informed of progress or problems.

Must be located in Calgary or willing to relocate to Calgary.



WesternCIC

Required Technical and Professional Expertise

• Gather requirements and information from experts to design and develop training content
• Plan, write and edit storyboards for e-learning modules (WBT, CBT, e-learning)
• Identify anomalies and resolve them
• Implement assessment measures, including knowledge audits, course evaluations and tests
• Organize and lead training sessions
• Participate in content review, revision and sign-off cycles
• Build and maintain customer relationships by consistently delivering exceptional service and exceeding expectations
• Experience in a similar role
• Experience/interest in developing and delivering training materials
• Excellent knowledge of Microsoft Office PowerPoint, Word, Excel

Preferred Technical and Professional Expertise

• Bachelor’s degree in Arts or equivalent
• A minimum of 2 to 3 years' experience in SAP training development (an asset)
• Your ability to develop an engaging and effective training program
• Experience with various SAP modules
• In-depth knowledge of Microsoft Suite, including Word, PowerPoint and Excel
• Your knowledge of instructional design theory and adult learning principles

You stand out for (Assets & softskills)

• Your attention to detail
• Interpersonal and results-oriented
• Excellent communication skills
• Your ability to manage multiple priorities and work under pressure with deadlines