COMPLETE Associate Technical Support Engineer - Portuguese and Spanish language

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Salesforce is hiring experienced and hardworking people to join our fast-growing Technical Support Team in Dublin. You’ll be the first to volunteer when a customer needs immediate technical assistance, wrapping our customers in a cloak of friendliness while you put out their fires with a flood of technical expertise.

The perfect candidate will be enthusiastic about technology and an outstanding and friendly communicator (written and verbal) and will be proactive about investigating intricate or technical concepts and helping others do the same. They have a natural curiosity and enjoy solving puzzles, and are real team-players who thrive in a collaborative environment.

Proficiency in English, in addition to fluency in Portuguese and Spanish is required for this role.

Key Responsibilities:

• Own the complete end-to-end customer experience for a range of issues.
• Interact quickly and seamlessly with specialist technical teams
• Lead the resolution of certain technical issues, providing timely and complete analysis of technical challenges and business issues
• Manage our customers' expectations and experience in a way that ensures customer happiness throughout the entire process.
• Take ownership of customer issues through to resolution - including troubleshooting, internal communication, and providing mentorship on recommended standard methodologies
• Build knowledge base materials dedicated towards operational efficiency while also empowering and enabling the greater support community.
• Share standard methodologies with team members to improve the quality and efficiency of customer support
• Acting as a translator on technical cases where required.

Required Skills/Experience:

• Customer Obsessed
• Proven experience working in Technical Support
• Proven analysis, troubleshooting, and problem-solving expertise
• Ability to effectively prioritise and escalate customer issues as the need arises
• Ability to multi-task and perform effectively under pressure
• Excellent written and verbal communication skills
• Comfortable interacting with other departments and management
• Ability to communicate technical concepts clearly and effectively
• Proficient in English and Portuguese and Spanish

Desired Skills/Experience:

• Any official Salesforce Certification
• Some knowledge of Object-Oriented design and core programming concepts
• Understanding of database concepts and SQL
• Familiarity with web services and API’s eg SOAP, REST.
• Familiarity or some experience with programming languages a plus
• VisualForce and Apex knowledge
• Knowledge of multi-tenant, grid, parallel, or distributed computing architectures
• Experience with Eclipse IDE and ANT
• Familiarity with Internet technologies: firewalls, web servers, proxy servers, etc.
• Additional Language Proficiency a bonus

• *LI-Y

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.