Sr Field Engineer - Systems Implementation - Mexico City, Mexico

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission -critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview

The Field Engineering team as part of the Services and Solutions Mexico organization are in charge of the implementation of new systems and solutions and support existing customers with a maintenance contract.

The Field Engineer leads projects after the award, being in charge of all the technical aspects of the system/solution from the pre to post-sales turnover until the customer sign the final acceptance. The Field Engineering team also perform preventive and corrective maintenance tasks at customer sites and equipment.

The Field Engineer participates during the pre-sales stage as a technical advisor, helping System Engineers to finish the design, and helps PMs and CSMs to estimate time and cost of the technical tasks of the projects.

Job Description

• RD-S153 - Apps/Sys Engineer - Post-Sales - Non-Sales Plan - Post-sales position in which predominant job responsibilities and requirements occur after the sale of the company’s product to the client.
• Provides post-sales technical expertise during the installation, implementation and maintenance of company products. May be involved in implementing detailed customer installation requirements.
• Ensures that client’s needs have been met and that the product/solution is fully functioning according to specification. May provide follow-up support to company sales staff and customer personnel by disseminating technical information on specific applications.
• Report only those incumbents with incentives not tied to product sales. If on a sales incentive plan, match Applications/Systems Engineer - Post-Sales - Sales Plan (S1431-S1436).
• IP-DY - Systems Architecture - Responsible for the complete design of a company product or system from technical roadmap to architectural designs. Defines appropriate platforms and system specifications. Determines core server infrastructure, capacity planning, storage requirements and networking protocols. Develops technical, tactical and strategic plans, systems definition and feasibility determination.

Basic Requirements

• To be successful in this role, the candidate should have a Bachelor's degree in Computer Science, Engineering, or a related field, along with at least five years of relevant experience in field support or customer service.
• He/she should have a strong understanding of telecommunications, computer systems and networks and experience troubleshooting software and hardware issues.
• Additionally, he/she should have excellent written and verbal communication and reporting skills, both English and Spanish and be comfortable working in a fast-paced, team-oriented environment.
• The candidate should demonstrate project leading skills being capable to take full responsibility of all technical aspects of the project.

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Travel requirements 75%.

Travel Requirements

Over 75%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com.