Quality Manager - Audit & Control - AVP - 4600 HOUSTON RD BLDG 2 FLORENCE

Quality Manager - Audit & Control - AVP

• Participate in audit preparation for internal and external audits related to Work Standards.
• Facilitate weekly Work Standard calls to discuss potential updates, provide research, and assist internal groups with questions.
• Partner with Agency/Attorney managers for controls related to findings for their Service Providers as a result of audit findings.   
• Engage in issue awareness and resolution associated with service providers by direct interaction with Agency/Attorney Managers, Auditors, Sr. Audit and Vendor Managers, Legal and Compliance
• Responsible to review Service Providers regulatory responses prior to their submission to the Regulatory body to ensure established requirements are covered; involve Legal and Compliance when necessary.
• Facilitate, update, and drive process improvements for the Service Providers Work Standards; Engage Legal, Compliance, and the Business in order to obtain approvals; create communications to distribute to Service Providers explaining changes/updates to their Work Standards
• Work with Agency/Attorney Managers by driving audit findings and responses and documentation through scheduled conference calls with the Service Providers.
• Support and provide direction and guidance to Vendor Business Control Support staff in their development and understanding of Service Provider Work standards requirements for proper remediation and validation of exceptions identified from onsite audits.

Job Grade: C12

Locations:

• Florence, KY
• Kansas City
• Tucson AZ
• Jacksonville FL

Qualifications:

• 5-8 years of risk, control and/or project experience.
• High attention to detail and quality
• Demonstrated analytical and problem-solving skills.
• Effective planning and organizational skills.
• Proficient in Microsoft Office with an emphasis on MS Excel
• Consistently demonstrates clear and concise written and verbal communication skills.
• Proven ability to make sound business decisions.
• Experience in creating and implementing processes that result in improved business performance.
• Ability to present a compelling case for ideas and initiatives through listening and articulating a convincing point of view

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Job Family Group:

Operations - Core

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Job Family:

Operations Quality

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Time Type:

Full time

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Primary Location:

4600 HOUSTON RD BLDG 2 FLORENCE

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Primary Location Full Time Salary Range:

$66,400.00 - $99,600.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

Jul 15, 2024

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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