Lead Analyst, Capacity Planning - Noida

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

• Developing and maintaining robust capacity planning models to predict resource needs accurately.
• Analysing historical data, market trends, and future projections to forecast demand and capacity requirements.
• Collaborating with various stakeholders to understand business requirements and translating them into WFM capacity plans.
• Improve and automate existing practices.
• Continuously monitor and evaluate key performance metrics to identify optimisation opportunities.
• Assist in maintaining and updating staff plan data and employee entry/removal from databases.
• Identify call volume trends and averages on a monthly, quarterly and seasonal basis.

• Graduate with strong analytical skills.
• Proven experience in WFM covering all verticals, preferably in a fast-paced and dynamic environment.
• Minimum experience of 5 years in Capacity Planning and 5 years in overall WFM.
• Strong understanding of WFM Planning & Delivery principles.
• Advanced Excel skills and experience using Power BI.
• Strong communication and interpersonal skills to collaborate effectively with diverse teams.
• High attention to detail and the ability to work under pressure and tight deadlines.
• Ability to identify the best course of remedial action to support service delivery.
• Exposure to Amazon Connect software or experience with other automated WFM Software, good knowledge on MS office applications.
• Ability to multi-task.
• Working hours would involve overlaps with North America Eastern Time (ET).

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
 

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.