Technical Support Specialist I - India-Chennai (Ascendas Tech park)

Technical Support Specialist I

Do you have experience in a Customer Facing role with proven track record of maximizing Customer Satisfaction?

Are you a problem solver?

About our Team

Our Technology teams use cutting-edge technologies to build products and systems to advance science and health. We provide our customers with powerful digital solutions, helping them to research the biggest problems facing the world today. We work to build a culture that values excellent DevOps: speed, agility, cost savings and higher quality.

About the Role

Working in a very dynamic environment to get user issues resolved and new projects rolled out.

Responsibilities

• Monitor, support, troubleshoot, and resolve operating issues, including failures and service-level degradation.
• Resolving end user’s desktop computer issues that may include but not limited to hardware, printer troubleshooting and configuration.
• Monitoring, support, and troubleshooting the IT infrastructure for operating issues involving failures, degradation, and event correlation.
• Troubleshooting and problem resolution for all types of IT infrastructure as assigned.
• Answer internal or external users’ inquiries regarding computer hardware and software.
• Initiate corrective actions to ensure connectivity and minimize downtime.
• Building Laptops for new employees.

Requirements

• Possess good written/verbal communication skills.
• Ability to troubleshoot operations issues.
• Ability to complete basic hardware/software installations.
• Basic understanding of software monitoring tools & understanding of backup procedures.

Work in a way that works for you
 

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
 

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working for you
 

At Elsevier, we know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
 

• Group Health Insurance Policy (covering self and family)
• Group Life insurance/accident policy
• Generous long-service awards
• New Baby gift
• Subsidized food provided (applies to India- Chennai)
• Casual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave, Gazetted Public Holiday and Maternity/Paternity Leave
• Free Transport provided to and from the office (applies to India-Chennai)

About the Business
 

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.
 

Join Us

Are you ready to help us progress science and health? Our technology leads to innovation, so join a forward-thinking digital business that is tackling world-scale challenges and align your ambitions with our passion for driving global knowledge-sharing.

-----------------------------------------------------------------------

Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

Please read our Candidate Privacy Policy.