CAP Team Manager - Virtual

Job Description

Concession Abuse Prevention (CAP) works to identify and eliminate concession abuse while preserving customer trust. If you are passionate about driving process improvement and motivating and spearheading a team of focused, customer-obsessed associates, all while identifying systemic issues and implementing solutions to exciting problems, we have the career you’re looking for!
A Team Manager sets the vision and culture of their teams by handling individual and team performance expectations and goals, maintaining singular focus on ensuring and improving customer satisfaction, by identifying broader customer impacting issues and implementing solutions to drive quality and productivity, while achieving real time desired service levels.

Key job responsibilities
• Bachelor’s degree, MBA or equivalent degree from a premier institute.
• Prior experience in customer service background would be an added advantage
• Advanced computer skills using a variety of programs highly desired
• 24/7/365 availability, including willingness to work on weekends, and outside of the "standard" work day
• Willingness to work for any sub-process within SDS teams; including Virtual Customer Service (Work from Home).

Basic Qualifications:

• Bachelor’s degree, MBA or equivalent degree from a premier institute.
• Prior experience in customer service background would be an added advantage
• Advanced computer skills using a variety of programs highly desired
• 24/7/365 availability, including willingness to work on weekends, and outside of the "standard" work day
• Willingness to work for any sub-process within SDS teams; including Virtual Customer Service (Work from Home).

Preferred Qualifications:

• Bachelor’s degree, MBA or equivalent degree from a premier institute.
• Prior experience in customer service background would be an added advantage
• Advanced computer skills using a variety of programs highly desired
• 24/7/365 availability, including willingness to work on weekends, and outside of the "standard" work day
• Willingness to work for any sub-process within SDS teams; including Virtual Customer Service (Work from Home).