Sr Facilities Manager - Auburn Hills, MI

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

The Sr. Facilities Manager provides leadership and direction to a team of highly skilled Facilities staff and technicians in delivering facilities management services in a professional office/technical/warehouse environment. This position is responsible for achieving the expected level of service delivery as described in the Service Level Agreements and measured by Key Performance Indicators. Additionally, the expected levels of service delivery must be achieved at the lowest possible cost, minimally within the prescribed budget for each facility. The Senior FM is part of a Regional Operations Team that provides services to the client across the United States and Canada.

• Set overall vision and leadership for the FM and Engineering team.
• Ensure all Client and JLL safety procedures are followed. Develop training programs to increase team technical capabilities.
• Coordinate the operational aspects of the properties in a manner which protects, maintains and improves the value of the client's assets.
• Achieve a high level of service delivery as described in the Service Level Agreements and measured by Key Performance Indicators.
• Provide effective communications to account leadership and client teams.
• Develop and review preventive maintenance programs.
• Collaborate with strategic sourcing professionals to support their contracting and RFP efforts.
• Utilize data to develop trends and insights that will drive continuous improvement in the FM team.
• Oversight of manage third-party contractors / vendors engaged in operating and maintaining properties.
• Team with Sourcing Lead to bid and contract for scheduled and operational maintenance.
• Transform existing operational practices to leverage JLL tools, processes, relationships, best practices to ensure service delivery is highly efficient and effective.
• Lead collection and analysis of FM Service Level Agreements and Key Performance Indicators for all NAM based client locations.
• Lead in location operational incident investigation utilizing structured problem solving (RCA) to
• identify root cause of failures and corrective actions.
• Drive consistency in performance and operations across all US client sites.
• Promote a culture of collaboration and a OneJLL mentality.
• Ensure compliance with Jones Lang LaSalle minimum audit standards.
• Demonstrate professionalism through integrity, accountability, and respect.

Client Relationship and Management:

• Develop and maintain positive relationships with Client teams and leaders.
• Constant interface with client representatives. Collaborate to determine client
• expectations. Ensure delivery of committed services and overall satisfaction with JLL.
• Demonstrate leadership, responsiveness, and creativity in finding solutions for service delivery.
• Employee Management:
• Establish and maintain a safety-first culture by promoting and driving safe work practices timely training, best practices as well as delivering rewards and recognitions to promote safe behavior.
• Work with Facility Managers to provide the strategy, vision and continuous improvement to drive the facility personnel to advance the quality-of-service delivery and further the client partnership.
• Foster a collaborative teamwork environment. Promote energy and enthusiasm. Maximize productivity. Motivate employees with recognition and career growth opportunities.
• Ensure optimal roll out and training in the use of standard CMMS tools, processes and systems where possible. Ensure facility compliance with use of the new tools.
• Complete all performance reviews, both mid-year and year-end, on a timely basis. Ensure that individuals that do not achieve excellence or show significant performance problems are coached and managed to improve performance.
• Work with the Account Management team to source employee career growth and development opportunities within or outside of the account. Understand employee career growth aspirations to enable matching of firm needs with employee abilities.
• Promote a culture of diversity and inclusivity for account team.

Financial Management:

• Lead the development and maintenance of operating budgets for all US sites, meeting targets as defined in KPIs; and assist in providing written variance analysis and forecast to client as necessary.
• Work with finance and accounting professionals to produce on-time and accurate reports, including cost savings initiatives, variance analyses, etc.

Qualifications:

• Bachelors or Master’s degree in business administration, engineering, facilities management, architecture or related field is preferred.
• A minimum of eight to ten years of industry experience required, including oversight of technical teams for building operations.
• Experience in coordinating with Maintenance and Critical Environment Technicians, preferably in office and industrial environment.
• Demonstrated experience in managing 24 / 7 operations in a fast-paced work environment.
• Experience with managing remote teams and sites throughout various regions.
• Superior client relationship management skills.
• Demonstrated negotiation skills.
• Ability to plan and manage within budget and time constraints.
• Strategic thinker with strong implementation orientation.
• General understanding of commercial leases, contract documents and general accounting practices.
• Strong familiarity with and understanding of various building systems.
• Ability to multitask and work without direct supervision.
• Excellent prioritization and conflict resolution.
• Proficient in and experience with CMMS and Microsoft Office Suite (Word, Excel, PowerPoint and Outlook).
• Possess strong written, verbal and people skills. Strong organizational skills and collaborative management style.
• Some NAM travel may be required.

Estimated total compensation ran for this position is:

125,000.00 – 178,000.00 USD per year

The pay range listed is a total compensation range including bonus, if applicable. The provided range is an estimate and not guaranteed. An employment offer is based on applicant’s education, experience, skills, abilities, geographic location, internal equity and alignment with market data.

Location:

Remote –Auburn Hills, MI

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Flexible and Remote Work Arrangements may be available

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This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

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Accepting applications on an ongoing basis until candidate identified.