Information Technology Support Specialist - Bengaluru, KA

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Information Technology Support Specialist

JLL/Technologies Centre of Expertise (JLLT CoE) (Bangalore)

What this job involves:

About the role
#JLLTechAmbitions
JLL is looking for an IT Support Specialist to provide support for the CRE Technology in our corporate offices, including ads, moves and changes across audio visual, meeting room systems, internet of things plus more. The Support Specialist will be responsible for providing remote support, engaging with the end user, local resources and vendors where required.  Your effort will simplify our colleagues’ in-office technology interaction and promote a consistent support experience across our APAC office portfolio.

Responsibilities

• Provide high level remote support
• Take ownership of an incident across the entire life cycle of the outage
• Establish preventative support measures to improve end user experience
• Implement ads, moves and changes with the office technology
• Assist in developing global standardisation of office technology support to ensure continuity of service between countries
• Engage with local support teams across Asia Pacific to minimize downtime during service outages
• Work with JLL service providers and vendors to ensure end to end delivery of services to key staff
• Provide and maintain access to application portals

Incident Response and Technical Support

Respond to CRE Technology incidents and service requests relating to the following:

• Audio Visual, Digital Signage, and Screen Sharing
• Room booking systems
• Workplace mobile applications
• Printers and MFDs
• Internet of Things, sensors plus more
• User Training and Awareness
• Co-ordinate 3rd Party vendor on site activities as required

Purpose of the Role

• Serve as a SME of the Office Technology to help triage and resolve support related issues with international user base
• Work under the direction of the APAC head of CRE Technology on various ad-hoc exercises and operational requirements
• Support APAC region

Sounds like you? To apply you need to be:

Experience & Education

• 4-8 years IT experience required
• Bachelor's degree in computer science or related studies
• Experience in high end support within a corporate environment
• Preferred experience with enterprise operations workflow systems, eg. ServiceNow
• Expert in MS office suite of products including Excel, PowerPoint, Word, & Projects

Technical Skills & Competencies

• Be very customer focused, proactive and show great initiative
• Applicants must be able to build strong working relationships with a diverse user base, be effective team players and make positive contributions to team outcomes
• Applicants are required to have, or be able to quickly obtain, an in-depth understanding of JLLT technology support processes
• They should have excellent attention to detail, possess strong analytical and communication skills, and be able to use a wide range of technologies to achieve the work area outcomes
• Where new processes or procedures are developed, the successful applicant would be expected to document these and contribute to the CRE Technology knowledge base
• Good understanding of workplace infrastructure, corporate network technology, audio visual, and unified communications
• Self-starter and motivator and ability to work both in team and solo
• It is essential that successful applicants can communicate clearly, work efficiently and providing a high-level of output in moments of high intensity

What we can do for you:

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, well-being, benefits and pay.

Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you

Apply today!

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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