Hospitality Ambassador - Tallahassee, FL

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Primary Responsibilities

• Ability to focus on all incoming Guest’s, Visitors and Employee’s with an outstanding professional, interpersonal, and hospitable greeting
• Guests / customers should be greeted while standing, offering accommodating and quality service. You are the reflection of the client you are representing
• Quality of service and hospitality is of the highest importance
• Offer hospitality by letting the visitor / guest know the services you can assist with during their visit with the Corporation. (Ex.:  restroom, beverage, reservations, directions, maps, golf courses, tee times, etc.)
• Strive to make each person feel they have been treated with the most professional, warm, and courteous welcome
• Lead the welcome, security, badging, and sign-in process according to JLL and client requirements
• Maintain an up-to-date building events weekly newsletter
• Reserve and manage (compliance / quality) collaborative spaces and conference / meeting / training rooms; reset collaborative spaces for next use, issue work tickets for maintenance requests and tech issues relating to the scope of services
• Provide guidance and basic training to Client employees and contractors on the reservation systems
• Be familiar with all conference rooms, and provide current schedules of conference rooms and reserved room information, along with availability.
• Maintain and update Concierge playbook for your building. Work with other teammates to ensure play books and standard of service are symmetrical. 

Relationship Management

• Cultivate and maintain a positive working relationship with client representatives and service providers at each assigned property. Provide accurate and prompt assistance to all customer inquiries and requests with a commitment to maintain a spirit of hospitality
• Coordinate special events in support of client or JLL
• Assist Facility Management Team with tactical planning for the team’s goals and objectives
• Ability to organize, market, and lead activities or events. Coordinate events for collaboration (Example: Dinner events, bus trips to ball games, amusement parks, etc.)
• Maintain working relationships with in-house and local catering companies for services in the conference rooms or request by Client employees

• Purchasing and Inventory Control: ensure the availability of an adequate operating inventory of tools and supplies (i.e. water treatment chemicals, HVAC supplies, lighting, ceiling tiles, paint, electrical, and plumbing supplies)
• Preparing and submitting purchase order requests
• Verifying the accuracy of deliveries for count, pricing, and description
• Performing periodic safety and inventory checks of property tools

Safety and Compliance

• Support compliance with JLL’s minimum audit and compliance standards in facility management, financial management, and operational policies and procedures
• Maintain compliance to State, County, or City Ordinances, Codes, or Laws
• Recognize danger and safety hazards, complete hazard assessments and propose methods to eliminate them; maintain good housekeeping and safety of work areas

• Must complete all required safety trainings as scheduled
• Complies with all policies for the safe storage of material and supplies, usage, and disposal of hazardous and non-hazardous materials
• Support work order management by utilizing JLL’s Corrigo CMMS system
• Support facility soft services as needed and directed

Education/training

• Associates degree or 1-3 years quality customer service or related training or equivalent combination of both.
• Bilingual a plus

Years of relevant experience

• 3 years

Skills and knowledge

• Working knowledge of Computer applications:  Microsoft Office:  (Word, Excel, And Power Point).   Google:   (G- Mail, Calendaring, Docs, Sheets, and Slides).  
•  Knowledge of Corporate Branding and Global Cultures.

Other abilities

• Posses’ excellent interpersonal skills, project a professional appearance, outgoing an energetic personality.
• Strong belief in customer service and professionalism. Strong sense of team –What you can bring to it, and what you need from it.
• Self–motivated, Self-starter.  High energy individual that likes challenges and thrives in a fast-paced environment. 
• Strong organizational skills and attention to detail.
• Familiar with all area activities, attractions, and restaurants.
• Ability to anticipate, identify, and own problems, following up with the best possible solution for the employee or guest.
• Ability to meet and work well with all levels of employees and guest’s. Ability to multi tasks, remaining calm professional and pleasant even during stressful situations.
• Ability to work closely with team members and independently.
• Ability to screen and interpret visitors’ needs.

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Flexible and Remote Work Arrangements may be available

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.