Workplace Experience Ambassador - Washington, DC

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves:

The Workplace Ambassador plays a crucial role in creating a positive and engaging workplace environment for employees and visitors. This role involves providing exceptional customer service, fostering community and collaboration, and supporting various workplace initiatives. The Workplace Ambassador serves as a friendly and knowledgeable point of contact, ensuring that the workplace operates smoothly and meets the needs of occupants and stakeholders.

Your day-to-day tasks will include:

• Customer Service: Provide excellent customer service to employees and visitors, responding to inquiries, providing information, and addressing concerns promptly and professionally.

• Front Desk Operations: Manage the reception area, including greeting visitors, managing access control, and coordinating visitor registration. Answer phone calls, transfer calls, and take messages as needed.

• Workplace Support: Assist employees with workplace-related needs, such as room bookings, equipment requests, and IT support coordination. Act as a resource for workplace policies, procedures, and resources.

• Event Coordination: Assist in the coordination and execution of workplace events, meetings, and activities, including room setup, catering coordination, and audiovisual setup.

• Workplace Amenities: Maintain and manage workplace amenities, such as break rooms, lounges, wellness rooms, and collaborative spaces. Ensure cleanliness, orderliness, and functionality of these spaces.

• Workplace Communication: Disseminate workplace-related announcements, information, and updates to employees through various communication channels, including email, newsletters, and digital signage.

• Workplace Health and Safety: Promote and uphold workplace health and safety protocols and procedures, including proper use of equipment, adherence to emergency procedures, and reporting of incidents or hazards.

• Community Building: Foster a sense of community and engagement within the workplace by organizing social and team-building activities, wellness programs, and recognition initiatives.

• Workplace Policies and Procedures: Educate employees on workplace policies, procedures, and guidelines. Ensure compliance with workplace rules, regulations, and standards.

• Continuous Improvement: Proactively identify opportunities for process improvement, service enhancement, and cost savings within the workplace. Provide feedback and suggestions for optimizing the workplace experience.

Desired experience and technical skills:

Requirements:

• High school diploma or equivalent; additional certification or coursework in customer service, business, or a related field is a plus.

• Proven experience in a customer service or hospitality role, preferably in a corporate or commercial real estate environment.

• Excellent interpersonal and communication skills, with the ability to build relationships, communicate effectively with diverse individuals, and provide exceptional customer service.

• Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment.

• Tech-savvy, with the ability to navigate workplace technology tools, equipment, and software.

Preferred:

• Professional and approachable demeanor, with the ability to represent the workplace effectively and positively.

• Flexibility and adaptability to changing work demands and work schedules, including occasional weekends or evenings for special events or support needs.

• Knowledge of health, safety, and security protocols applicable to the workplace.

• Basic knowledge of office equipment, operations, and administrative tasks.

• Strong problem-solving skills and the ability to address and resolve workplace-related issues.

• Passion for fostering a positive work environment and promoting employee engagement and morale.

Estimated total compensation ran for this position is:

12,823.00 – 64,115.00 USD per year

The pay range listed is a total compensation range including bonus, if applicable. The provided range is an estimate and not guaranteed. An employment offer is based on applicant’s education, experience, skills, abilities, geographic location, internal equity and alignment with market data.

Location:

On-site –Washington, DC

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Flexible and Remote Work Arrangements may be available

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.