Application Analyst - Toronto, ON

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

JLL is seeking an Application Analyst who will work with many of JLL’s global customers to improve the overall real estate and facilities management (REFM) operations through proptech and process improvement. The Application Analyst is responsible for helping customers cost-effectively implement technology solutions by determining the requirements of a project or program, creating documentation, and mockups, and communicating them clearly to stakeholders, facilitators, and partners. The Application Analyst will be required to support all Integrated Workplace Management System (IWMS) projects, helping to troubleshoot system and data issues while looking for areas for process improvement. The Application Analyst will be expected to bring innovation and best practices to the customer to help drive improvement and gain efficiencies. This role will collaborate effectively with all levels of leadership within the client REFM organization as a means of ensuring that their strategic initiatives are met. 

WHAT YOU’LL BE DOING

• Act as the liaison between the customer REFM stakeholders, the client JLL project execution team, and the IWMS software vendor

• Guide the customer through decision-making processes regarding cost/benefit, timelines, and operational and change management issues

• Participate in all planning sessions often acting on behalf of the customer

• Responsible for managing the requirements process:  collecting, defining, documenting, mockup, and approvals

• Responsible for creating documentation for:

  • ‘as-is’ and ‘to-be’ processes

  • Operating procedures

  • Key Performance Indicators and Measurement Criteria

  • Reporting Objectives and Solutions

  • Data gathering templates and management plans

• Train end-users on IWMS functionality and processes

• Reporting and data query to identify data issues and provide recommended solutions

• Education of the Client regarding industry best practices when applicable

• Identify and follow through on process and functionality improvement initiatives

• Work with varying levels within the customer organization to better understand customer needs

• Work with the project team to drive the design and review of test cases, process change requests, and manage a project’s scope, acceptance, installation, and deployment

WHAT WE’RE LOOKING FOR

• BS or BA in a related discipline or related experience

• 3+ years of experience in an SC role with increasing responsibility

• 3+ years of experience implementing or administrating the ARCHIBUS IWMS platform

• 5 years of experience with requirements gathering, requirements analysis, documentation, and process modeling

• Experience on project teams adhering to formal PM processes (PMI, Six Sigma, Agile, Lean, etc.)

 
KNOWLEDGE, SKILLS, AND ABILITIES

• Strong problem-solving and analytical abilities

• Able to communicate complex ideas in a simple and friendly manner to non-technical users

• Implementation and deployment experience with ARCHIBUS, or similar IWMS application

• Working knowledge of Microsoft Word, Excel, Project, Visio, and PowerPoint

• Experience in leading group presentations including end-user training classes

• Ability to manage projects and effectively execute project-specific deliverables

• Working knowledge of ARCHIBUS, TRIRIGA, or other IWMS software

• Conceptual to working knowledge of AutoCAD and document management

• Conceptual to working knowledge of Facilities, Real Estate, and Asset Management industry and practices

PREFERRED

• Conceptual to working knowledge in Crystal Reports, Business Objects, or similar reporting software

• Conceptual to working knowledge of SQL for data mining and validation

• Conceptual working knowledge of XML, AXVW, and JavaScript

WHAT’S IN IT FOR YOU

• Join an industry leader and shape the future of commercial real estate 

• Deep investment in cutting-edge technology to power your work 

• Comprehensive and competitive benefits plan 

• A supportive, caring and diverse work environment designed for your growth and well-being

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.