Customer Success Manager Architect - Artificial Inteligence

Introduction
Introduction :
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities
A Customer Success Manager opportunity in IBM might be different to what you're used to. In addition to the people and commercial skills often associated with this position, an IBM CSM is also an Architect. Someone with a deep understanding of technical complexities. A person who can quickly understand clients' hard-to-understand technology issue and communicate them back in an easy-to-understand way.

With deep roots in a hands-on technological background, and through different communication techniques, you'll be able to showcase IBM solutions. Using excellent communication, you'll articulate their compatibilities with a client's stack via use-case identification, solution architecture design, and MVP builds.

With technical expertise and a consultative style, you'll quickly build credibility as a trusted advisor at all levels. To drive expansion and renewal growth, you'll guide IT executives through the changes needed to realise the full value of expanding their adoption of IBM's products.

We're passionate about success. If this role is right for you, then your achievements will mean that your career is flourishing and our clients are thriving. To help ensure this win-win outcome, a 'day-in-the life' of this role may include, but not be limited to…

• Understanding clients' main challenges, and becoming a trusted technical expert for their migration, deployment, and adoption of Hybrid Cloud and AI Growth offerings.
• Facilitating use case exploration and business framing workshops, and creating client value realization models.
• Leading technical conversations that persuade clients to act based on requirements and value provided by IBM's solutions.
• Creating post-deployment customer success plans, that continually increase post-launch, active user adoption of IBM's products.

Required Technical and Professional Expertise

• At least 5 years of experience in Customer Success, Professional Services, Services Industries, or Technical Sales (e.g., technology or management consulting)
• Technical understanding and hands-on experience with Data AI, Software, and Cloud Services
• Expertise in fine-tuning pre-trained Foundation Models and assisting different stakeholders with analysis and implementation
• Proficiency in applying prompt-engineering techniques to specific use cases and types of models
• Experience collaborating with clients to rapidly develop AI solutions using platforms like IBM Watsonx via Proof of Experience (PoX)
• Demonstrated experience with enterprise software implementations
• Excellent interpersonal relationship-building and executive communication skills
• Proven ability to manage multiple customer accounts and projects simultaneously

Preferred Technical and Professional Expertise

• Expertise with Generative AI and Large Language Models (LLMs)
• Experience with watsonx products
• Proven success in communication and personal relationship development across all levels, from engineers to CIOs
• Experience in sales of software, SaaS, IaaS, PaaS, and/or Cloud solutions