Business Ops professional

Introduction
We are looking for a Business Operations Professional in the IBM India Infrastructure BCO (Business Compliance and Operations) team who will be responsible for managing day to day operations in the Lab, issues management and resolution, employee connect and interlocking with the country support teams. In the BCO team we create compelling experiences for our teams everyday and provide the required Operations support to ensure improved productivity and high employee morale.

Your Role and Responsibilities

• Support all activities pertaining to Facilities management including resolution of any operational issues
• External & Internal events - Co-ordination and supporting of events like Employee All Hands, Executive Briefings and Employee events in Pune location and across all Infrastructure sites
• Coordination with the IBM GRE (Real Estate) team for closure of facility related issues, refurbishment of existing floors and any site improvements undertaken.
• Supporitng of WW executives visit - Transportation, Accommodation, Security, Access and F&B.
• Periodic connects with Country Support Teams - GRE, Procurement, Devices, Security, STPI/SEZ, Business Compliance etc for supporting BAU ops matters.
• Facility walk thru with Program leaders, Tower Op's focal & GRE teams, recording, tracking & closure of all snags recorded during walk thru
• Coordination of server lab planned and unplanned outage support during annual PPM with GRE, Lab admins & project teams.
• Support forward & reverse testing of assets duirng business control driven excercise & PIT audits.

Required Technical and Professional Expertise

• 4+ years of Industry experience in MNC.
• Previous experience as a Business Operations Professional or in a similar role preferable
• Good knowledge of Operations Management
• Excellent communication, collaboration and interpersonal skills
• Vendor Management and Budgeting.
• Client Focus & Problem Solving abilities

Preferred Technical and Professional Expertise

• As recorded above.