Campaign Specialist-SFMC

Introduction
A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners, and the planet. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you’ll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centres on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

Your Role and Responsibilities
As a Senior Analyst, you are responsible for handling clients across industries within the quality space. You will be responsible to manage complete investigation process related to quality and compliance controls.

Responsibilities

• Handle end to end investigation of cases: Running a deep dive Root Cause Analysis by interviewing with multiple parties / stakeholders and drawing up a precise corrective and Preventive Action Plan
• Ensuing that the investigation process is completed within the given SLA with no fallouts
• Serve as back up resource for other service owners as needed.
• Identify work process improvements and issue prevention
• Conduct quality reviews as needed (Involves reviewing documentation against a checklist from a quality plan)

Required Technical and Professional Expertise

• 5 – 7 years in End-to-End Audit / Issue Investigation, Quality and Compliance Controls (Pharmacovigilance domain preferred).
• Solid experience in conducting a deep dive investigation of audit failures, adverse events, and non-compliance issues. Ability to draw up a comprehensive Corrective and Preventive Action Plan post the completion of the investigation process.
• Ability to manage multiple, diverse priorities under time pressure to meet key customer and procedural deadlines.
• Experience in running a Root Cause Analysis (RCA) and writing Corrective Action and Preventive Action (CAPA) plans: Minimum 2 projects.
• Proficient to manage multiple, diverse priorities under time pressure to meet key customer and procedural deadlines.

Preferred Technical and Professional Expertise

• Graduate / Post-Graduate, Six Sigma: Black Belt Trained/Certified would be preferred.
• Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work.
• Intuitive individual with an ability to manage change and proven time management.
• Proven interpersonal skills while contributing to team effort by accomplishing related results as needed.
• Up-to-date technical knowledge by attending educational workshops, reviewing publications.