- Technical/Functional Skills :
- Experience in providing Deskside Support
- Knowledge of Windows Desktop OS
- Data Center, Network Operation Support
- Smart-hand support for Server, Network and End user computing
- Basic Knowledge of reporting/ITSM Tool
- Experience in supporting VIP users
- Excellent Communication
- Roles & Responsibilities:
- Desk-side engineer for technical support for customers and their networked computers and peripherals
- Duties include (but not limited to)
- Accurately testing, identifying, repairing, resolving, and documenting end user
- technical issues regarding basic network/desktop/laptop support, Printers, PDAs,
- iPhone/iPad & other Smart Devices
- Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard
- drives
- IMACD function including installation and decommission
- Backing up and restoring user data, settings and associated systems
- administration activities
- Assist ServiceDesk/Remote Desktop Support teams for hands and feet
- coordination efforts
- Assist on Incident and Problem management activities
- Taking ownership of issues through to resolution on all appropriate requests
- Categorize and prioritize end user support requests (Incidents) and service
- requests by utilizing ticketing system to track tickets and provide up-to-date status
- and information
- Move equipment associated with escalated help desk incidents and service
- requests
- Performing asset inventory activities as needed
- Recommends and/or performs upgrades on systems to ensure longevity
- Works with procurement staff to purchase hardware and software
- Maintain spare parts/ inventory list on a monthly basis and coordinate for any
- disposal requisites
- Provide trade show planning and support, setup, test, training, logistics and
- maintenance of all required Workstation and peripheral equipment at the site.
- Incremental labor and incidental travel expenses shall be funded by Customer (e.g.
- meals, travel, and lodging) in accordance with the Agreement
- Be available for Oncall support during afterhours as and when necessary
- Adhere to ticket response and resolution SLA’s as agreed upon with the
- customer
- Basic understanding of DHCP, DNS, IP addressing and sub netting & Basic
- understanding of fixing Wireless LAN, Ethernet desktop configuration issues
- Exposure to PALO Alto devices to support.
More Information
Application Details
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Organization Details
TCS / Tata Consultancy Services
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