Hospitality Ambassador - Carrollton, TX

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

The Hospitality Ambassador is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication and high touch service within a select portfolio of properties.  The Ambassador will be expected to increase the level of engagement and partnership between JLL, our client service partners and key stakeholders to provide superior service delivery while enhancing their individual personal and professional skills.  This Client facing role provides the opportunity to combine your passion for service, brilliant people skills, and enthusiasm for creating a hospitality focused environment.

Duties:

• Reception Service – greet and sign in visitors to the site
• Security liaison - Maintain internal protocols and print and distribute badges
• Serve as the initial point of contact for all Client employee inquiries, issues, troubleshooting, complements and feedback related to the services within the workplace, with the primary goal of positively impacting the care and comfort of Client employees and guests
• Ensure Ambassador responsibilities are executed in a manner consistent with the SOW, standard processes, professional brand image and compliant with applicable local laws, rules and regulations.
• Support clients Hospitality team with all aspects of program delivery
• Conduct routine walkthroughs and assessments of service areas to ensure compliance with service level agreements, policies and regulations, and performance metrics to ensure flawless execution and stable service delivery for the Client
• Support data collection, analysis and reporting to ensure alignment with the Clients’ goals and objectives
• Strives to improve service performance
• Achieves and exceeds goals including performance goals and team goals
• Works collaboratively within the account team in the delivery of the services across all business lines
• Intuitive service delivery, anticipating needs or concerns and exceeding client expectations
• Builds meaningful lasting relationships with Client employees and guests, carrying a hospitality calling card
• Visibly engaged and well known in the workplace; spends a majority of the engaging with the site population walking floors to ensure Workspaces (offices, desk, conference rooms, mailroom, pantries, etc.) are stocked and maintained
• Receives and responds to all requests or issues within one day of receipt, including a personal follow up to Client employees to ensure questions / requests are answered
• Identify potential risks and escalate, as appropriate, to ensure no privacy breech, security incident or disruption to the Client’s operations occur
• Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting and participating in the development of best practices, new tools, process re-engineering and other ideas that provider service delivery efficiencies
• Manage client digital mail process, which includes Legal, HR, and Tax mail
• Assist in setting up AV/Meetings
• Perform additional job duties, as requested by client

Qualifications:

• Prior experience in a customer service or hospitality role, preferably in a corporate environment.
• Strong communication and interpersonal skills to effectively engage with clients, employees, and guests.
• Exceptional problem-solving abilities to troubleshoot and resolve inquiries and issues promptly.
• Detail-oriented approach to ensure compliance with protocols, policies, and regulations.
• Ability to maintain a professional and positive brand image while delivering high-quality service.
• Proactive mindset with the ability to anticipate needs and exceed client expectations.
• Strong organizational and time management skills to effectively prioritize and manage multiple tasks.
• Flexibility to adapt to changing situations and handle unexpected challenges.
• Proficient computer skills, including knowledge of Microsoft Office and digital mail systems.
• Ability to work collaboratively within a team to achieve individual and team goals.
• Strong work ethic and commitment to delivering superior service.
• Experience in identifying potential risks and escalating issues appropriately. Familiarity with audiovisual equipment setup and troubleshooting.
• Willingness to learn and adopt new tools and technologies for service delivery efficiencies.
• Ability to maintain confidentiality and ensure privacy and security are upheld.

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Flexible and Remote Work Arrangements may be available

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.