Global Client Manager - United Kingdom

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

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This position is focused on client satisfaction, creating pivotal initiatives and retention of the account. The Client Manager’s role is to identify innovative solutions, to have a strong understanding of the external market, and an in-depth knowledge of the travel industry. Working with an impactful team in a collaborative environment, you will ensure that client initiatives and expectations are fully delivered.

What You’ll Do:

In order to drive growth as well as to develop innovative, beneficial and client focused solutions and increase retention, you will also be responsible for:

• Possessing an in-depth understanding of key business drivers, organizational culture and the competitive position of clients. Be able to ‘get under the skin’ of the clients they work with and understand their individual needs, motivations, in order to develop truly customer focused solutions.
• Providing guidance to customers in the assessment of goals and strategies in order to optimize performance across their program.
• Identifying innovative solutions to enhance productivity & improve traveller/ caller experience during service fulfilment.
• Establish partnerships with key business constituents (Global Business Consulting, Client Services, Service Delivery, Implementations, M&E and GCG Directors) in order to build a web of influence at key levels within the account.
• Driving strategic account plans, focused on identifying transformational business opportunities that enhance and optimize the customer experience, creating customer value, exceeding customer expectations, strengthening client relationships, driving savings, increasing retention, and optimizing performance through process and data analysis.
• Leading enhancement and value proposition through consultation, technology road mapping and optimizing online servicing solutions. Leading business planning, quarterly and annual reviews, regional pricing strategies, and ongoing P&L management for the account.
• Enhancing our value proposition through policy consultation, researching white paper needs, technology road mapping and optimizing online solutions.

What We’re Looking For:

• Proven success and demonstrable positive results in a multinational account / client management, sales, consulting, or procurement experience.
• Proven success in selling products, services and solutions increasing client revenue and profitability.
• Demonstrated ability to implement and develop strategies, build action plans and set goals.
• Proven innovative problem-solving abilities and decision-making skills required, in addition to prioritization, and planning skills.
• Strong negotiation skills, including the ability to handle objections and achieve mutually beneficial solutions.
• Demonstrated ability to proactively build and maintain a comprehensive network, both internally and externally, in order to successfully navigate through client organizations.
• A sophisticated range of communication and presentation skills
• Demonstrated ability to quickly learn, understand, and articulate key product and value proposition knowledge in a variety of contexts. Also, to identify relevant insights and integrate them into the value proposition
• Strong financial and business acumen required to demonstrate the key drivers of profitability.
• Strong analytical approach
• Previous large market /multinational client experience preferred.
• Possess a strong understanding of the Global Business Travel marketplace.
• Travel Operations knowledge required.
• Demonstrated knowledge of Business Travel Service Delivery and Client Management
• Working knowledge of Business Travel Service Delivery technology/tools and processes.

Location

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• Wellbeing resources to support mental and emotional health for you and your immediate family.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!