Human Centered Change Consultant

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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

We are seeking a skilled Change Management Specialist with proficiency in Salesforce.com, ideally with a Prosci certification or equivalent expertise, a background in technology or digital transformation, and 3 to 4 years of professional experience, including 1 to 2 years in change management and instructional design. As a key member of our team, you will support the smooth integration of change initiatives across our organization.

Responsibilities:

• Change Strategy Development:
  • Assist in the development of change management strategies for Salesforce.com implementations and digital transformation projects.
  • Help analyze the impact of technological changes on business processes and contribute to strategies addressing organizational challenges.
• Prosci Certified or Equivalent Expertise:
  • Support the use of Prosci or equivalent methodology to plan and execute change initiatives.
  • Assist in applying Prosci principles to assess organizational readiness, identify key stakeholders, and develop targeted communication and training plans.
• Training Strategy, Plan, and Development:
  • Assist in designing, developing, and implementing training programs tailored to diverse stakeholders, ensuring the effective acquisition of skills and knowledge for successful Salesforce.com technology adoption.
  • Utilize instructional design principles and adult learning methodologies to create engaging and effective training materials.
  • Provide ongoing support and resources to facilitate continuous learning.
• Stakeholder Engagement:
  • Help identify and engage key stakeholders across the organization to build support for change initiatives.
  • Foster a culture of collaboration and open communication to ensure successful change adoption.
• Communication Planning:
  • Contribute to the development of clear and concise communication plans to articulate the benefits of change and address potential concerns.
  • Assist in implementing communication strategies that resonate with various audience segments.
• Salesforce.com Integration:
  • Work closely with Salesforce.com administrators, business analysts, solutions architects, and developers to understand system changes and ensure alignment with change management strategies.
  • Facilitate the integration of change management processes into Salesforce.com projects.

Qualifications:

• Prosci Certification or equivalent expertise is preferred.
• Demonstrated experience in change management within the context of technology implementations; Salesforce experience is a plus.
• Background in technology or digital transformation projects.
• Minimum of 2 years of instructional design experience.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Proven ability to collaborate with cross-functional teams.

Education:

• Bachelor's degree in Business Administration, Information Technology, or a related field. A Master's degree is a plus.

If you are a motivated Change Management Professional with expertise in Salesforce.com, a strong background in instructional design, and a desire to contribute to the success of our organization's transformative initiatives, we encourage you to apply.

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