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Job Category
Customer SuccessJob Details
About Salesforce
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
Who We Are
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too – driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place!
Role Overview
The role of the MCae Success Guide is essential in helping to grow value and improve adoption for the Marketing Cloud Account Engagement solution. The Success Guide will deliver business value and cloud expertise through targeted engagements for Premier and Signature customers. They engage with customers across all account segments, delivering one-to-one guidance and recommendations. With the support of AI and automation, Success Guides provide the right recommendation at the right time, enabling customer value realization at scale.
A successful Success Guide is organized, agile, and passionate about Customer Success. They have a background in customer success with strong presentation and communication skills in both one-on-one and group settings. The Success Guide has the ability to work independently and operates as a great teammate with a proven track record of working across internal teams such as Sales, Support, Success Managers, Architects, and Onboarding. Using their product knowledge they deliver value to both customers and internal teams.
Responsibilities
Deliver 1:1 Expert Coaching Sessions
Action Best Practice Insight
Product Adoption
Technical advice
Adoption Guidance
Drive Success Engagements
Contribute to internal and external program content
Required Skills
2+ years relevant work experience in one or more Salesforce products, Marketing Cloud Account Engagement
Strong written and verbal communication and presentation skills
Solution-Focused Problem Solving
Strong technical competence, ability to learn and distill complex products
Experience coordinating with end users and C-Suite
Proven track record to manage time and prioritize activities while working in a high-performance environment
Understanding of business analysis, organizational change, user adoption, release management, and governance
Ability to research, conduct deep dive discovery calls, and prioritize customer issues, using internal tools and escalating to relevant teams as vital
Proficient in English AND a second European Language - German, [Spanish, Portuguese or Italian]
Soft skills
COMPOSURE: Strong customer-facing communication and interpersonal skills with the ability to support sophisticated engagements
EXPERTISE: Solid understanding of industry-standard processes and implementation experience of the Salesforce product suite
LEARNER: Curiosity about continued education around new technologies and sophisticated business and technical concepts
PASSION: Passionate about Customer Success
TRUST: Ability to earn and build trust with customers
BENEFITS & PERKS
Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!
Volunteer opportunities and participation in our 1:1:1 model for giving back to the community
For more details, visit https://www.salesforcebenefits.com/
In school, or graduated within the past 12 months? Please visit FutureForce for opportunities.
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Posting Statement
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.
Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.
Salesforce welcomes all.
More Information
Application Details
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Organization Details
Salesforce Ireland
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