Ground Support Systems Specialist - Brize Norton

Job Description:

Ground Support Systems Specialist

SECURITY CLEARANCE: Eligibility to gain UK SC Security Clearance

TRAVEL REQUIRED: Occasional travel within UK / and international

LOCATION: Brize Norton, Oxfordshire

TYPE: Full time

WHAT'S IN IT FOR YOU

Financial Reward: Competitive salary, annual profit share, contributory pension, share options, car leasing scheme, free onsite parking, season ticket loan, tax-free technology scheme, shopping discounts and much more

Personal Development: Personalised development plan, Airbus Leadership University and unlimited access to 10,000+ E-learning courses, internal mobility including international opportunities

Health & Wellbeing: Bupa health insurance (including assisted fertility treatments and gender dysphoria & reassignment support), wellbeing benefits (including 24/7 online GP and mental health support), discounted family health / dental insurance / eye tests, cycle-to-work scheme, on-site canteen and coffee shop, lunchtime yoga / meditation 

Family and Caregiving: Life assurance, enhanced pay for maternity, paternity, adoption and shared parental leave and caregiving

Our world is changing. And so are we. From our commitment to zero-carbon flight (#ZEROe) to cleaning up space, sustainability is at the heart of our purpose. So what's your next change?

Our Team at Brize Norton are on the UK Government’s critical personnel key worker list for ‘public safety and national security' as the service that we provide is critical to the delivery of key defence outputs.

HOW YOU WILL CONTRIBUTE TO THE TEAM

• Acting as the Expert Focal Point for all the MDS issues, ensuring that the customer understand the system and promoting new functionalities

• Providing support in the safety investigations

• Ensuring that all personnel have received the on the Job Training (OJT) and the SQEP in aligned with the activities the user has to carry out as well as with the MDS profile access

• Providing technical support during the coordination meetings with (Nations/OCCAR) and A400M Program to support the customer requirements

• Providing active support during the migration plans for new software versions (migration plan, non-regression tests, testing of the new functionalities, testing fixed bugs, etc)

• Providing the list of new requirements identified during training, safety investigations, gaps process, etc

• Local procedures management and improvement proposals based on user’s experience

• Responding to Q-Pulse investigations and incidents as required 

• Acting as the “voice of the customer”, providing input to the rest of the company to improve Airbus DS services and adapt them to customer needs and signed agreements

• Leading digitalisation projects, developing smarter ways of supporting our Customer

• Liaising and coordinating with the Part M, P145 and CAMO to ensure the MDS issues which cause an airworthiness impact are managed correctly

• Assisting, coaching and providing governance to end users regarding MDS processes

• Liaising with Airbus In Service Support (ISS) department, to ensure effective and efficient management of all the technical issues. 

• Working closely with the GSD team to ensure the resolution of the queries are implemented as required

• Proposing and implementing new tools and initiatives to enhance investigations, training, procedures and service performance

• Supporting the SmartForce tools: testing, raise new requirements, etc

• Collaborating with specialized teams to ensure seamless integration of MDS functionalities.

About you:

• MDS experience is crucial to this role 

• You have the ability to work with multi-national teams or complex organizational environments: Air Forces, ASCs (Airbus Support Centres), AIRBUS Central (teams from various siglum) and external providers 

• You have the ability to work alone and organize itself in a challenging environment

• You have the ability to review application logs and validation of the resolution to provide all the details to ISS

• You have strong analytical and problem-solving skills.

• You may have a background in any A/C maintenance software discipline - being curious and interested in our full end-to-end process is the key! 

• You may have some experience of the aircraft operational environment 

• You may have some knowledge of airworthiness directives and services bulletins

• You may have some IT system capabilities (excel, access, xml spy, SQL, PLSQL, etc)

• You may have some knowledge of software engineering processes 

• You may have some knowledge of web development

Due to the nature of the work, it is required that the jobholder be able to provide service in shifts and ‘out of office’ support as required by contractual obligations. 

The requirements of the role require you to satisfy the security clearance requirements necessary for access to a UK military establishment, and work in a security sensitive environment 

 

In return we can offer a competitive remuneration package; an ever growing list of company benefits including enhanced pay for maternity, adoption and shared parental leave and strong career development options across our transnational, market leading company. 

 

Many of our staff work flexibly in many different ways, including part-time. Please talk to us at the interview about the flexibility you need. We can’t promise to give you exactly what you want, but we do promise not to judge you for asking.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

HOW WE CAN SUPPORT YOU

Many of our staff work flexibly in many different ways, including part-time. Please talk to us at interview about the flexibility you need and we’ll always do our best to accommodate your request. 

Please let us know if you need us to make any adjustments for the selection process – you can share this with your Talent Acquisition Partner if you are invited to interview. Examples may include (but not exclusive to) accessible facilities; auxiliary aids; room layout, etc. Any information disclosed will be treated in the strictest confidence.

As a Disability Confident Employer, Airbus UK will offer an interview to any applicant that considers themselves to have a disability or long-term condition and meets the minimum criteria of the role (as set out in the job advert). To ‘opt in’, just select the option during your application submission and our Talent Acquisition team will contact you.

#LI-CM1

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Operations Limited

Employment Type:

Permanent

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Experience Level:

Professional

Job Family:

Customer Eng.&Technical Support&Services

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