HR Benefit Specialist

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities
- All operational and delivery aspects and overall integrity of IBM’s global benefits programs, including managing the operational aspects of our vendor/supplier relationships with regards to quality and service delivery.
- Medical/Life Insurance enrollment/cancellation/plan changes
- Handling eligibility/program queries
- Handle benefits delivery via payroll, in kind, via third party
- Performing monthly Reconciliation
- Process vendor invoices and remittance of payments
- Manage different Benefits tools & databases used for benefits administration including investigation and resolution of errors, system testing, business case scenarios, etc.
- Responsible for document management, develop and keep current complete process documentation including flow charts with key control points, process narratives and desk procedures.
- Identify work process improvements and issue prevention.

Required Technical and Professional Expertise
- Bachelor's/College Degree in Human Resource Management, Psychology or equivalent
- Strong organization and planning skills
- Good communication skills in English - verbal and written
- Good time management and work prioritization skills; able to meet deadlines
- Ability to work under own initiative
- Willingness to learn and a passion for operational excellence
- Pro-active team player
- Proficient in Microsoft Office applications such as Word, Excel & PowerPoint


Preferred Technical and Professional Expertise
N/A