Introduction
Apptio, an IBM company, is the leading technology spend and value management software provider. Its AI-powered data insights empower leaders to make smarter financial and operational decisions. A pioneer and category leader in Technology Business Management (TBM) and FinOps, Apptio works with thousands of customers, partners, and community members worldwide. By joining this team, you will play a critical role in enabling the customers to get maximum value from the cloud investment.
Your Role and Responsibilities
Required Technical and Professional Expertise
Preferred Technical and Professional Expertise
Apptio, an IBM company, is the leading technology spend and value management software provider. Its AI-powered data insights empower leaders to make smarter financial and operational decisions. A pioneer and category leader in Technology Business Management (TBM) and FinOps, Apptio works with thousands of customers, partners, and community members worldwide. By joining this team, you will play a critical role in enabling the customers to get maximum value from the cloud investment.
Your Role and Responsibilities
- Own a set of accounts and drive product adoption, renewal, and expansion; be a strategic advisor and establish and build strong customer relationships.
- Deliver value associated with customer investment in Apptio’s Cloudability Products.
- Understand customer use cases with respect to FinOps and ensure that those requests are implemented by working closely with product managers, engineering, and support teams.
- Ensure Customer realizes maximum value by providing required support, product training, and business reviews, which leads to retention.
- Conduct regular cadence with the Customer and update them regarding the new features/releases of Apptio Products and help them understand what value they bring to the table.
- If you have the passion and energy to work in an entrepreneurial and fast-paced environment, you are the person we are looking for!
Required Technical and Professional Expertise
- Overall, 5 - 7 years of industry experience.
- Good knowledge of Cloud (AWS Practioner Level).
- Team player with solid communication and presentation skills.
- Assist in gathering functional and business requirements from the client and translating them into a functional hosted solution design that met customer needs, provided maximum solution value, and was within the scope of Apptio products/services.
- Configure, test, and document Apptio dashboards and underlying data models to meet functional specifications.
- Work closely with other analysts and consultants in the organization to leverage skill sets and meet deliverable deadlines.
- Provide customers with end-user training as needed.
- Collaborate with other departments to ensure customer satisfaction and resolve issues promptly.
- Work with the product management and development organization to channel client feedback into future releases of the Apptio product suite.
- Work with content management to consolidate customer commonalities into best practices and product templates.
Preferred Technical and Professional Expertise
- Self starter able to come up to speed on complex, difficult concepts with minimal assistance.
- Ability to breakdown complex information into simple solution requirements.
- Strong to expert skills in data analysis.
- Knowledge of enterprise IT organizational, business, and technical environments.
- Strong English written/ oral skills.
- General understanding of basic financial concepts such as general ledger, budget, forecast and cost.
- General understanding of IT infrastructure concepts such as server, storage, virtualization and software applications.
- Experience with Apptio tool and certification.
- Skilled at working with large data sets, quickly detecting and resolving data-related issues.
More Information
Application Details
-
Organization Details
IBM IN
Recommended Comments
There are no comments to display.
Join the conversation
You are posting as a guest. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.