Account Director, Work Dynamics - Dallas, TX

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

JLL Work Dynamics

JLL Work Dynamics partners with leading organizations across industry sectors, creating environments that achieve a more humancentric, resilient, and responsible approach to shaping a better world of work. With more than 45,000 specialists globally, the team enables clients to enhance the performance of their real estate portfolios and people to realize their ambitions for a more sustainable built environment. Through technology enabled solutions, Work Dynamics creates safe and inspiring spaces around the world for people to collaborate, innovate, and drive meaningful change anywhere that work is performed. JLL manages over 1.6 billion square feet of real estate and has averted more than 112,700 metric tons of CEO2e by advising clients on renewable energy projects. Primary service offerings include facilities management, sustainability initiatives, project & development services, transactions management, occupancy planning, and lease administration. Our vast multi-year relationships span clients across all industries including technology, industrial, financial services, public institutions, life sciences, and healthcare.

The Opportunity

The Account Director is accountable for developing and implementing an account plan which will delight our clients and ensure a healthy long-term relationship. This executive leader anticipates client needs and delivers to outperform on the key performance indicators within the contract and builds financial plans while striving to exceed revenue and profitability. The Account Director creates and manages high performing teams which not only deliver operational excellence but keeps employees engaged and thriving, and in conjunction with the Work Dynamics leadership team, understands the firm’s strategy and goals and can translate those into the business opportunities. This role is the top leadership role on the account.

This role is based on-site at our client's offices in Dallas, TX (not a remote role).

Primary Responsibilities

• Exceeding Client Expectations

  • Create the vision of the account plan ensuring alignment of objects and driving high quality results which helps secure a future with no-bid contract renewals

  • Drive account growth by articulating value proposition and ensuring expansion of services provided

  • Establish outstanding relationships with key stakeholders by soliciting feedback and excelling at world-class client service delivery

• Building High Performance Teams

  • Ensure highest qualified candidate is hired for all roles on the account

  • Build actionable and measurable career development plans for all direct reports

  • Advance the firm’s diversity and inclusion priorities with planful and focused talent planning

• Achieving Financial Results and Contributing to Firm’s Revenue Growth

  • Present an annual account plan which includes key objectives, client satisfaction results, summary of value-add activities, and outlines targeted expansion plans

  • Proactively manage to the account budget and identify opportunities to generate additional revenue on the account

  • Mitigate risk for the firm by ensuring A/R is maintained below 60 days payable

Attributes

• Exemplary executive presence – has the gravitas and sophistication to appropriately command the room both internally as a leader and more importantly externally with clients

• Strategic mindset – able to see big picture and future direction of the business, then translate into achievable new business development opportunities

• Financially astute – commercial oriented, strong financial acumen

• Results driven – takes corrective action quickly and decisively when performance falls short and redirection is required; highly collaborative with exceptional integrity

• Obsessed with customer habits and the data derived from those behaviors; keenly aware of trends within the industry 

• Commercially astute: quickly recognizes the different levers to pull to drive growth and increase productivity

• Transformational leadership – leads change with energy and resilience to propel the business forward; has the courage to make complex decisions and take calculated risks; adjusts style to accommodate individuals and the various phases of growth

• Operational “heft” –comfort and experience with complex, large, and heavily matrixed organizations

Requirements

• Seasoned leader with 10+ years of Facility Management and Commercial Real Estate executive leadership experience

• Proven capabilities in developing outsourced Integrated Facility Management solutions for global, Fortune 500 companies

• Extensive experience hiring, training, and retaining large teams (100+) of talent in a client service environment (preferably outsourced)

• Has proactively managed a budget

• Bachelor’s degree with a broad range of business experience; MBA or post-graduate studies preferred

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Flexible and Remote Work Arrangements may be available

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.