JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Pay: $76300 - $110600 + 7.5% annual target bonus
Location: 500 Terry A Francois Blvd, San Francisco, CA (on-site)
Travel: quarterly travel to Seattle, WA with flexibility as needed
We are looking for a Workplace Experience Concierge Manager that will be working closely with the JLL Facilities Team & the Workplace Experience Team for the Atlassian account to create the best workplace. In this role, you will be responsible for all aspects of experience focused services including soft services, amenity programming, customer experience training and operations, managing experience strategies, and day to day service delivery in support of Atlassian’s West Coast offices; Seattle, San Francisco, and Mountain View.
Duties & responsibilities
To deliver exceptional experiences to Atlassian staff and their visitors. Representing both the JLL and Atlassian brand to the highest standard.
Concierge Operations
Provide a warm and professional welcome and farewell to all Atlassian staff, visitors, and vendors.
Provide a hotel-style ‘hosted’ arrival experience for Atlassians and visitors.
Provide registration support and issue access passes and visitor passes.
Conference and meeting room scheduling and support.
Manage and oversee a very high volume of Jira tickets requiring Concierge support across a number of Experience products; including: Intentional Togetherness Gatherings, Office Event Support, and ‘For You’ Services, and Maintain the lobby and front desk areas in a neat and organised manner.
Seek opportunities to improve support and delivery of services.
Professional personal presentation at all times, elevating and upholding grooming standards.
Respond to enquiries from internal and external customers
Point of contact for FM team absence.
Responsible for coordinating coverage of role in the event of required absence.
Receive incoming deliveries and manage the distribution
Arrange couriers and taxis on request.
Contact Security immediately for any security risks.
Support emergency response requirements and act as floor warden where required.
Manage voicemail messages.
Coordinate food and beverage, stationary and IT services as required.
Proactive communication with all Atlassian clients to effectively manage service delivery.
Processing of outgoing mail.
Provide Event support to large in-house Atlassian events as required.
Support the provision of Food and Beverage services across sites and place orders with catering vendors.
General Management
Assist in the implementation of Industry Best Practice operations
Maintain premises in neat and good working condition at all times
Manage the operational team with regular team meetings.
Ensure all HR matters are addressed and handled efficiently and aligned to JLL policy.
Responsible for recruitment of the team should the need arise and ongoing development and performance management.
Vendor management when required.
Develop, implement and revise Global Concierge Playbook and relevant Workflows, in collaboration with Global and Regional Concierge Leads.
Provide support to Account leaders as required.
Employee Specifics
This is a full-time, onsite role, and will be required to be in the client's San Francisco office.
We are looking for an experienced operational leader, who brings professionalism and hospitality knowledge to our team.
A motivated self-starter with a proven track record of successfully delivering best practice and quality to their client.
Prior experience leading and managing an events, concierge, conference centre, hotel, or hospitality team preferred.
Willingness to travel within the USA as required.
Client Focus & Relationship Management
Demonstrates proactive & professional approach to customer service and stakeholder engagement.
Ability to interact with a wide range of client staff, including senior levels.
Has a customer service-oriented attitude.
Problem Solving & Strategic Thinking
Capacity to deal with ambiguity and solve complex problems effectively.
Analytical, proven ability to solve problems using a quantitative and qualitative approach.
Proven ability to employ holistic long term solutions and strategies.
People Management
Considers and responds clearly and concisely to questions.
Establishes appropriate channels and timeframes for communication with the team.
Motivates and empowers the team.
Results Focus
Demonstrated client commitment.
Attention to detail and effective support to others to ensure consistency.
Effective time management, organisational and planning skills.
Applies a risk management mindset to all aspects of operation.
Able to adapt to change and demonstrate resilience.
Key skills
Self-motivated; confident & energetic.
Customer/Client experience focus.
Problem-solving skills and capacity to deal with ambiguity.
Ability to effectively deal with stressful situations.
Flexible – able to adapt to rapidly changing situations.
Goal-oriented – able to focus on meeting all performance targets.
Strong communicator – good presentation skills and possesses strong verbal & written communication skills (English); also an active listener.
Exhibits honesty & trustworthiness.
Qualifications
- 3-5 years experience in hospitality, events, facility or property management and/or knowledge of commercial real estate or hospitality industry, preferred.
- Excellent verbal and written communication skills with the ability to communicate in a clear, concise professional manner.
- Desirable: Proficient skills in G-Suite, Confluence, Jira, Coupa
Estimated total compensation ran for this position is:
76,300.00 – 110,600.00 USD per yearThe pay range listed is a total compensation range including bonus, if applicable. The provided range is an estimate and not guaranteed. An employment offer is based on applicant’s education, experience, skills, abilities, geographic location, internal equity and alignment with market data.
Location:
On-site –San Francisco, CAIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Flexible and Remote Work Arrangements may be available
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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
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For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.
This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.
Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.
California Residents only
If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.
Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Accepting applications on an ongoing basis until candidate identified.
More Information
Application Details
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Organization Details
*US AMR-Jones Lang LaSalle Americas, Inc.
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