Senior Solution Consultant

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Senior Solution Consultant (Integrations)- SPIFF

Team overview

SPIFF was acquired February 2024 and is the leading sales compensation platform that automates commission calculations and motivates teams to drive top-line growth. With a combination of an intuitive UI, real-time visibility, and seamless integrations, Spiff enables and aligns sales operations and finance teams to self-manage complex incentive compensation plans and provides transparency for sales teams.

A Senior Solution Consultant is a key member of the Salesforce Spiff Professional Services team and is responsible for the translation of a customer’s business and technical requirements into a comprehensive solution. Senior Solution Consultants are experienced customer consultants with good social skills and broad business, technical, and industry knowledge. They help define and take full ownership of the proposed solution to meet the technical requirements of the client. The Solution Consultant works with Spiff Project Managers, Spiff Solutions Architects, and other Spiff Solutions Consultants (among others) to ensure a timely and fully functioning Spiff integration and project deployment, and may also work as part of a broader team on multi-cloud engagements.

Solution Consultants are strong presenters and facilitators that are able to co-create the vision and lead the execution with the customer as well as acquire customer acceptance of the delivered solution. They are capable of driving difficult conversations and removing roadblocks to implement the business strategies. They are proficient at analyzing issues and obstacles to identify root causes, and can determine appropriate corrective action. They communicate with technical and business team members from all levels, including C-suite stakeholders. On a day to day basis, they interact with customer product owners, business process owners, and technical resources to understand requirements, analyze information, and craft comprehensive solutions. They also show a strong understanding of typical business challenges or common objectives faced by customers within the industry.

The ideal candidate will have consultancy background with deep technical knowledge in Mulesoft, Workato, or other iPaaS solutions and strong Excel or SQL experience

Your Impact

As a Senior Solution Consultant, you will be working with Salesforce customers to ensure that their systems are integrated successfully and to ensure their commission structure is accurate and reliable within the platform.

Responsibilities include:

• Serve as a trusted advisor to the customer
• Lead the initial integration engagements with customers with regular calls to review information, clarify datasets, review data sources and ensure that customer data is imported successfully into Spiff
• Work collaboratively with other project team members using very strong communications skills, especially in teaching sophisticated concepts, and creative, prescriptive thinking across various levels of a customer organization
• Identify and proactively handle risk areas and commit to seeing an issue through to complete resolution
• Work closely with Delivery Managers, Solution Architects, other Solutions Consultants, and directly with clients to design compensation solutions to meet client needs
• Build scalable and standard methodology solutions to meet and exceed customer needs
• Align with project and engagement managers to support planning and implementation in close collaboration with the customer

Minimum Requirements

• Three to five years of hands-on experience implementing integration or iPaaS solutions
• Understanding of REST APIs and REST API specifications (OpenAPI, RAML, etc)
• A detailed understanding of Web Services, Data Modeling, and Enterprise application integration concepts, including experience with enterprise integration tools (ESBs and/or ETL tools)
• Experience leading discovery sessions, defining business requirements, writing user stories and providing detailed system and functional designs
• Understanding of customer business processes and how to connect business requirements with functional capabilities
• Strong presentation skills; able to optimally present a point of view and clearly articulate the rationale to a variety of team members

Preferred Requirements

• One or more industry prevalent programming languages (Java or equivalent)
• Prior experience in ICM and SPM platforms specifically with experience with configuration and customization
• Proficiency in using complex formulas and functions in Sheets, Excel, or Numbers for data analysis and manipulation
• Validated results in delivering high value business outcomes using both agile and waterfall approaches
• Active Salesforce certifications or ability to achieve relevant certifications upon hire

Check out our benefits site ( https://salesforcebenefits.com/international.html ) that explains our various benefits, including wellbeing reimbursement, generous parental leave, adoption assistance, fertility benefits, and more.
 

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.