Technical Architect- Mulesoft

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Job Category

Customer Success

Job Details

About Salesforce

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DEPARTMENT DESCRIPTION

MuleSoft’s GDC (Global Delivery Center) team works across every technology and system to deliver solutions to customers in every industry. As a Technical Architect on our GDC  team, you will have the opportunity to enable our customers to understand and employ MuleSoft technology hands-on while coaching and mentoring best-in-class members of a fast-paced, growing organisation. You will be an influencer and inspiring leader with in-depth technical expertise, credibility, and field experience to establish yourself as a subject-matter guide in a company leading innovation within the integration services industry. ​

YOUR IMPACT

3 months: 

• Participate in MuleSoft Technical Product and Consulting Services training, methodology, and enablement 

• Begin participation in field activities with clients by shadowing seasoned architects and practicing enablement gained from training 

• MuleSoft implementations for customers and start on your journey to internalize business outcomes and business context relevance to MuleSoft implementation methodologies and approaches 

• Complete MuleSoft technical certifications and fully ramp on technology and implementation methodologies; start to develop and contribute domain expertise and project deliverables to internal knowledge exchange 

• Begin mentorship and guidance of junior team members and help to build out our services organisation 

12 months: 

• Continue to lead technical teams through multi-phased delivery projects and provide hands-on delivery guidance to influence standards for development, governance, and operational life cycle 

• Evangelize frameworks, project deliverables, standard methodologies/policies and implementations to internal collaboration networks and IP sharing 

• Find opportunities to expand MuleSoft footprint and drive further services and customer service, lead multiple engagements simultaneously, and drive partnerships and cross collaboration with MuleSoft partners, SIs, and 3rd Parties 

• Identify ongoing risks and pain points throughout project experiences in the field and contribute to developing and implementing internal mitigation measures to meet customer needs 

• Evangelize, train, coach, and mentor Services team members on hard technical skills and soft skills 

•  Find opportunities and efficiencies in customers IT operating model, and support implementation of the SLDC pipeline to get greater value out of the MuleSoft platform. 

• Lead development of technical sessions and publish/facilitate reusable content to the field 

• Work with MuleSoft product leadership providing valuable product insight, guiding product direction and features. 

• Deliver compelling presentations, architectural blueprint documents, and requirements-gathering workshops to influence the strategic direction of our projects and lead customers through solution design 

REQUIRED QUALIFICATIONS

• +12 years experience leading integration teams and architecting solutions 

• Proven experience architecting services integrations with at least two of the following: 

• MuleSoft or other solutions (e.g., IBM, BEA, Oracle Fusion, TIBCO, Dell Boomi, Progress Sonic, etc.) 

• API Management solutions (Apigee, Mashery, etc) 

• One or more on-premise/SaaS packaged COTS (Commercial Off-the-Shelf) solutions for ERP, CRM, e-Commerce, or mobile (e.g. Salesforce.com, NetSuite, Oracle, Siebel, SAP, WorkDay, etc.) 

• Demonstrable experience leading and architecting for multiple technical integration project SDLCs (Software Development Life Cycle) end-to-end, sometimes simultaneously 

• Solid understanding of on-premise/cloud-based infrastructures, SDLC pipelines, and deployments/configurations and definition/evangelism of standard methodologies.

• Demonstrated ability to successfully architect solutions within a diverse technical team of client, SIs, contractors, and internal teams 

• Experience leading technical teams and mentoring junior level resources, consultants, and clients while leading internal initiatives to grow Services organization practices 

• Demonstrated experience with High-Availability, Fault-Tolerance, Performance Testing and Tuning parameters on multiple engagements 

• Demonstrated expertise in architecting, implementing, and supporting enterprise-grade technical solutions meeting complex business requirements while evangelizing integration methodologies and supporting business case justification to C-level executives 

• Experience driving technical workshops with technical and business clients to derive valuable services and implementations

Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.).

NOTE: By applying to the Technical Architect posting, recruiters and hiring managers across the organization hiring TAs will review your resume. Our goal is for you to apply once and have your resume reviewed by multiple hiring teams.

BENEFITS & PERKS

• Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!

• World-class enablement and on-demand training with Trailhead.com

• Exposure to executive thought leaders and regular 1:1 coaching with leadership

• Volunteer opportunities and participation in our 1:1:1 model for giving back to the community

• For more details, visit https://www.salesforcebenefits.com/

In school, or graduated within the past 12 months? Please visit FutureForce for opportunities. 

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