Resource Operations professional

Introduction
We are looking for a Business Operations Professional in the IBM India Infrastructure BCO (Business Compliance and Operations) team who will be responsible for managing day to day operations in the Lab, issues management and resolution, employee connect and interlocking with the country support teams. In the BCO team we create compelling experiences for our teams everyday and provide the required Operations support to ensure improved productivity and high employee morale.

Your Role and Responsibilities

• Ownership of all activities pertaining to resource management including resolution of any operational issues
• Expertise in Contractor Hiring Tools, Processes, metrics
• Interlocks with Country Support Teams - Talent acquisition, Procurement, Devices, Security, STPI/SEZ, Vendors, Business Compliance for fulfilling requirements
• Lead Preboarding activities, Staffing Subcontractor resources, On-boarding management and Offboarding management
• Renewals and Changes/alterations & status updates to project teams
• Handle Contractor Management Outlook report & WIP Report, take corrective actions
• Support audits, regular monitoring of data/reports to ensure compliance
• Validation activities : Invoices/Claims/Timesheet, Drive accuracy and consistency of contractor inventory
• Manage communication to stakeholders on process changes, compliance updates et al.

Required Technical and Professional Expertise

• 8+ years of Industry experience in MNC.
• Previous experience as a Resource operations professional or in a similar role preferable
• Good knowledge of Operations Management
• Excellent communication, collaboration and interpersonal skills
• Vendor Management and Budgeting.
• Client Focus, Problem Solving and Crisis Management.

Preferred Technical and Professional Expertise

• As recorded above.