Operations Support Specialist - Southfield, MI

Job Summary

The Operations Support Specialist will work in partnership with CHE Care Management leadership and various operational teams and organizational departments to support the development and implementation of programs/projects/initiatives to ensure operational efficiency, enhanced safety, increased productivity, reduced cost, and continuous improvement. Assists in managing the day-to-day operational needs as well as the strategic goals of the business.

Essential Functions

• Offers support in clinical analysis, data analytics, clinical process redesign, and identification of strategic opportunities/risks.

• Assists leaders in translating issues and implementing goals and objectives into practical, integrated changes and processes.

• Ensures optimum clinical quality and performance within the team.
• Manages Care Management dashboard metrics.
• Oversees Care Management website management.
• Collects, collates, and reports data on length of stay, discharge delays, throughput, and next site of care.
• Converts business requirements into functional and technical requirements.
• Evaluates and interprets data findings accurately.
• Translates conclusions into relevant and clear insights for the target audience.
• Critically evaluates data integrity and reconciles inconsistencies.
• Participates in process improvement analysis.
• Assists with implementation, collaborating with appropriate team members.
• Participates in committee or departmental meetings as appropriate.
• Supports programs and business needs directed by the CHE Senior Director IP Care Management.
• Operates at multiple levels within the organization, including regional departments and system wide.
• Prioritizes competing projects and deadlines.
• Performs other duties as determined.
• May involve some travel between Corewell East and West locations.
• Actively participates in committee meetings.

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.

• On-demand pay program powered by Payactiv

• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance, pet insurance
• Traditional and Roth retirement options with service contribution and match saving

Qualifications

Required

• 1-3 years health care operational and/or financial data analytic experience

Preferred

• Bachelor’s or associate’s degree In business administration or health administration or similar field
• Experience with Epic, Tableau SharePoint
• Microsoft Office familiarity

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

Primary Location

SITE - Beaumont Service Center - 26901 Beaumont Blvd

Department Name

Care Management - CH East

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

40

Hours of Work

8:00 a.m. - 4:30 p.m.

Days Worked

Monday - Friday

Weekend Frequency

N/A

CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.